Casino Rules

1. Preliminary
   
   1. These are the Rules of Aspers (The Casino MK) Casino. (“casino”)
   2. Aspers The Casino MK Casino is owned and operated by Aspers (Milton Keynes) Limited (referred to as “Aspers”, “we”, “us” or “our”), a company registered in England and Wales with company number 04498928. Our registered office is at c/o WB Company Services Limited, 4th Floor, 1 Devonshire Street, London, W1W 5DR.
2. The Objects of the Casino are:-
   
   1. To provide patrons with opportunities for lawful gaming and other social and recreational facilities including the provision of food and refreshments.
3. Constitution
   1. The casino is owned by Aspers. All powers of Aspers in these rules may be exercised by the Directors of Aspers (The Casino MK) Limited and by Aspers’ Management team (“Management”) of the casino.
   2. Aspers will provide the casino with the premises and all reasonable necessities for carrying on the business of the casino in accordance with its objects and these rules.
   3. The Aspers shall be the sole authority for interpreting the rules of the casino premises and settling any disputes relating to the affairs of the casino. The conduct of patrons and any questions arising as to the rights or powers or duties of Aspers in relation to the casino shall be solely determined by Aspers.
4. Officers and Management
   1. Any one or more members of Management may review Aspers World membership applications and suspensions.
   2. Aspers or Management may from time-to-time repeal or amend these rules as they see fit for the wellbeing of the casino and its patrons. Any rules or regulations so decided shall be binding on the patrons.
   3. Self-exclusion (SENSE and Casino Led Exclusion) may only be reviewed after 6 months has elapsed and by the General Manager, Deputy General Manager or CSM Gaming.
5. General Rules
   1. The casino will open during the hours permitted for the time being by the Gambling Act or any amending or substitute legislation. Intoxicating liquor may only be supplied in the casino during the hours permitted by the premises licence and whilst the casino is open and prepared to receive patrons.
   2. Patrons must be at least 18 years of age or over to enter the premises and ID Scan is in operation.
   3. Any patron who appears to look under 25 will need to prove they are 18 or over by providing photographic identification.
   4. Aspers reserves the right to shut off any portion of the casino premises at any time to exclude patrons there from.
   5. Aspers will prevent access to the casino to anyone acting in a disorderly manner or anyone who in its judgement is intoxicated.
   6. Patrons are prohibited from bringing alcohol onto the premises and may be refused entry if found in possession of alcoholic beverage.
   7. Patrons whose personal attire is unacceptable to Management may be refused entry.
   8. Aspers reserves the right to request any patron who is believed to be intoxicated to leave the premises.
   9. In the interests of safety of all patrons and staff, patrons must be prepared to offer any hand luggage, bags, carriers, or the like for inspection by Aspers’ staff appointed to that duty. Aspers and Management reserve the absolute right to refuse permission to carry any articles that appointed staff consider being inappropriate for passage into the casino.
   10. All property whatsoever from time to time brought into the casino by any patron shall be at the sole risk of the person bringing such property onto the premises and neither Aspers nor any employee of Aspers shall be liable for any loss or damage to any such article, however occasioned.
   11. No games of hazard or of chance shall be played on the casino premises other than those games agreed by Aspers in the course of its business.
   12. No patron may participate in gaming on the casino premises on behalf of any person not present on the premises at the time, and no patron shall so participate or endeavour to participate unless he is present on the casino premises at the time.
   13. Aspers shall fix total monies payable in respect of any game played at the casino for which table money is chargeable and the time or sessions during which such games may be played in accordance with the provisions of these rules.
   14. No credit shall be given to enable any persons to take part in gaming or in respect of losses by any person in gaming, to which rule shall be no exception.
   15. The casino premises operates CCTV surveillance systems which incorporate video and audio recording. CCTV is used for the protection and security of Aspers’ staff, property, and customers. Aspers shall comply with the Data Protection legislation with respect to the retention of data, data processing and disclosure of personal data – please refer to our Privacy Policy for further information.
   16. For the comfort of all patrons, mobile phones must not be used whilst at the gaming tables or poker tables during a hand.
   17. Cameras or any other recording devices may not be used in the casino without the approval of the Management.
   18. Aspers has absolute discretion to require any patron found in possession or suspected of being in possession of any electrical, mechanical, or computerised article or device for use within the casino premises to leave the premises and where appropriate to suspend, terminate membership or not allow access to the casino.
   19. Aspers is committed to ensuring the health and safety of its staff, patrons on the premises so far as is reasonable and practicable and Aspers will comply with all relevant.
   20. Legislation and approved codes of practice. The staff and patrons have a responsibility to act in a responsible manner to ensure their own health and safety and that of others in the casino.
   21. Aspers is committed to maintaining a safe environment in which patrons may enjoy the facilities provided. The manufacture, distribution, dispensation, possession or use of drugs or controlled substances is prohibited on the premises (this includes all land, property, building and parking areas) and offenders’ membership will be revoked. Aspers will also cooperate with the police in such matters.
   22. Aspers will not tolerate disruptive behaviour. Behaviour will be deemed ‘disruptive’ if casino property is intentionally damaged, threatening, abusive, indecent, or insulting words or behaviour are used towards its patrons or the casino’s employees. Aspers has an absolute discretion to suspend or terminate the membership or refuse entry. Aspers may share information about any criminal act or disorder committed in the casino by patrons with other Asper’s casinos and the relevant regulatory authorities.
   23. Aspers has a strict policy against discrimination and will not knowingly permit others to discriminate against any patron or staff member on the grounds of sex, race, disability, age, sexual orientation, or religious beliefs. Aspers will not tolerate any conduct which may potentially constitute harassment or discrimination against any patron or staff member.
   24. Aspers may initiate and will fully support a criminal investigation following an act of violence against any of its patrons or its employees.
   25. Aspers will remove and exclude from the premises any person suspected or found to have cheated or committed another criminal act. Under these circumstances any attempt to enter the premises will render the excluded person liable to civil action and in accordance with which Aspers will seek to recover its costs of such action. Aspers will also pursue criminal prosecution against those who commit offences on its premises.
   26. Aspers reserves the right to withhold funds where there is knowledge or suspicion that those funds have been exclusively or partly obtained unlawfully, whilst full investigations are concluded. Funds will be retained in the event the investigation confirms unlawful activity has taken place.
   27. Systematic or organised money lending between patrons within the casino is strictly forbidden.
   28. Smoking is only permitted in the designated area of the casino. Any person found to be smoking on the premises, not in the designated area, may be asked to leave.
   29. A patron who self-excludes or has been excluded by us from the casino agrees that Aspers will not be liable for any matter whatsoever if they enter Aspers premises prior to the expiry of the exclusion period.
   30. Full betting rules are available at the Guest Relations desk.
6. Protection of Customer Funds
   1. Funds are not protected in the event of the insolvency of Aspers (The Casino MK) Limited.
7. Complaints and Disputes
   1. Any complaint or dispute should be raised immediately with a member of the Management team. Should you be dissatisfied with the outcome of a gaming dispute you should ask a member of the Management team for an alternative dispute resolution (ADR) leaflet which outlines the process of further complaints.
8. Experian Identification Check
   1. An electronic identity check may be carried out at the customer’s request for an Aspers World membership. Please note that this ID check does NOT leave a credit “footprint” on an applicant’s credit record. The ID check leaves an ID soft print that is only visible to the individual and not to any lenders and therefore does NOT affect an individual’s credit history or the ability to obtain credit. At no point during this search has Aspers accessed any credit or financial information on the applicant.
9. Anti-Money Laundering & Counter Terrorist Financing (“AML/CTF”)
   1. Patrons are required to produce an acceptable identification document when gaming or transacting at certain threshold levels to ensure Aspers’ compliance with legislative and regulatory Customer Due Diligence and Enhanced Due Diligence obligations.
   2. Aspers may, as part of its ID verification processes and general Enhanced Due Diligence policies and procedures, conduct screening upon patrons with recognised third-party providers where a business relationship has been established.
   3. Aspers has a legal obligation to ensure that any funds played in its casinos are legitimate and may, as part of its regulatory and legal obligations, seek or request information relating to the source of patrons’ funds which may be used for gaming transactions. Aspers also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that
      • Aspers has obtained the required information to its sole satisfaction: and
      • Aspers has completed any other processes that may be required under its policies and/or procedures or AML/CTF legislation.
   4. Aspers has a legal obligation to ensure that any funds played in our casinos are from a legitimate source. In addition to identification and occupation details, we may request further information and documentary evidence as to the source of a patron’s funds. The information will not be shared outside of Aspers Group, and records will be maintained in accordance with Data Protection legislation.
10. Responsible Operator
    1. Aspers recognises that a small proportion of its patrons may experience problems as a result of their gambling. Aspers is committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Aspers will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. Aspers also offers a self-exclusion programme via Self Enrolment National Self Exclusion (SENSE) with a minimum exclusion period of 6 months.
11. Aspers World Terms and Conditions
    1. Aspers World terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World Cards. Aspers World rules are displayed on the website and a copy is available on request.
12. Exclusion of Patrons
    1. Aspers reserve the right to refuse to register patrons for membership at its sole and absolute discretion and shall not be obliged to provide patrons with any rationale for refusal.
    2. Aspers reserve the right to suspend the membership any patron(s) without notice, at any time, and without explanation. Such suspensions may also be enforced at any other casino in the Aspers Group.
    3. Aspers may, in its absolute discretion, at any time, without notice, and for any reason, indefinitely terminate the membership of any patron from the casino. Such termination of membership will also take effect in all other casinos within the Aspers Group. Any patron whose membership is terminated will forfeit any rights or privileges offered by the casino, Aspers Group, or its subsidiaries.
    4. If the membership of a patron is terminated in accordance with 12.3, Aspers reserves the right:
    • to remove the patron, and/or refuse the patron access to any Aspers Group premises:
    • to withhold from said patron the payment of stakes and/or winnings at the casino or any Aspers Group premises; and
    • not to proceed with any transaction and/or to freeze any monies in their possession until such time that they have obtained required information to its sole satisfaction, and/or that it is satisfied it has completed any other processes that may be required under applicable legislation and regulation.
13. Privacy
    1. For further information with regards to how your personal data is processed by us, please refer to our Privacy Policy

Aspers World T&Cs

These terms and conditions (“terms”) govern participation in the Aspers World loyalty rewards programme (“Aspers World”) and the issue and use of the Aspers World cards. Within these terms, a “Member” means a person who has agreed to the Aspers World terms and to whom an Aspers World card has been issued.

1. Information about us

   Who we are

   1. We are Aspers UK Holdings Limited (referred to as “Aspers”, “we”, “us” and “our” in these terms), a company incorporated in England and Wales with company number 07262042 and whose address is c/o WB Company Services Limited, 4th Floor, 1 Devonshire Street, London, W1W 5DR.
   2. Aspers UK Holdings Ltd, together with Aspers Group Limited form the ‘Group’, which provides land based services in casinos through various software and/or platforms.

   How to contact us

   3. You can contact us:
      1. by post: Data Protection Officer, Aspers Casino Westfield Stratford City, 312 The Loft, Montfichet Road Olympic Park, London, E20 1ET; or
      2. by email: dataprotection@aspers.co.uk.
2. These terms
   1. These terms should be read in conjunction with the casino rules, available onsite and online at www.aspersstratford.co.uk, www.thecasinomk.co.uk, www.aspersnorthampton.co.uk and www.aspersnewcastle.co.uk. If you apply to join Aspers World, you agree to these terms.
   2. Please ensure that you read these terms carefully and if you have any queries regarding these terms or the services provided by us, please do not hesitate to contact us using the details set out above.
3. How to receive an Aspers World card
   1. Aspers World is free to join. In order to create a membership account and receive the full benefits of Aspers World, please bring valid photo identification (see further below) along to the “Guest Services” area of an Aspers participating casino and ask to sign up to Aspers World.
   2. Valid photo identification means a current passport, current UK photo driving licence, current EEA member state identity card, current international photo driving licence or current resident permit (resident permit please ask at “Guest Services” for details).
   3. Only one membership per person is permissible. Members may only have one active membership account and a maximum of three active cards at any one time.
   4. Only the Member listed on the card may participate in the Aspers World programme using the card associated with their account. Membership cannot be shared.
   5. Admission to Aspers World may only be granted at Aspers’ absolute discretion following an application for membership. An application may only be made in respect of an individual.
   6. All Aspers World cards will remain the property of Aspers.
   7. Please refer to our Privacy Policy for further information regarding how your personal data is processed by us. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
4. How to use an Aspers World card
   1. An Aspers World card can only be used in Aspers participating casinos. Members can earn Aspers World Points on slot machines, electronic roulette terminals, table games and poker.
   2. Once you have received your Aspers World card, insert the card into a slot machine, electronic roulette terminal or hand to a dealer at a table game to start earning points (“Aspers World Points”).
   3. Aspers World Points will automatically accrue every time you use your card and/or play on slot machines, electronic roulette terminals, table games and poker at any Aspers Casino.
   4. Aspers World Points will expire after a period of 90 days since the date they were earned. For example, any points earnt January 1st 2023 will expire if not redeemed before April 1st 2023
   5. Please note, to buy in or cash out £1,500 or more, Aspers World Membership is required (including valid photo ID)
   6. Aspers World Points can be redeemed once a minimum of £1 in value has been accrued. £5 minimum for FREEPLAY Chips; these being non-negotiable, must be played as a single bet and cannot be changed for cash or chip equivalent.
   7. Aspers World Points can be redeemed as FREEPLAY XTRA on slot machines and electronic roulette terminals or can be used for full or part payment on food and beverage purchases. To redeem FREEPLAY XTRA at a slot machine or electronic roulette terminal, guests enter a six-digit pin number (day, month, year of birthday in 01 01 01 format) via the Aspers World member display screen and choose the amount to redeem. Balances are only redeemable in £1 amounts. To redeem Aspers World Points on food and beverage purchases, guests must hand over their Aspers World card at the point of purchase and instruct the Aspers’ representative on how much they would like to redeem.
5. Terms of participation
   1. To participate in Aspers World, Members must be 18 years or over.
   2. Employees of Aspers are not eligible to join Aspers World.
   3. Subject to these terms, Aspers World may issue benefits to Member, to be determined and awarded at Aspers’ absolute discretion, on the basis of information recorded by use of the card during the Members’ visits to participating casinos operated by Aspers.
   4. Aspers may suspend or withdraw membership from any Member who, in its view, abuses the Aspers World programme or in any way brings the Aspers World program into disrepute.
   5. The benefits of Aspers World are intended for the use of the Member registered to the card. If any Member provides their Aspers World card or details to any other person for the purpose of gaining benefits and/or Aspers world Points, we reserve the right to either cancel or suspend the membership account of such Member, at Aspers’ absolute discretion.
   6. It is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name, postal address, occupation, email address and contact number.
   7. In the event of death or bankruptcy of a Member, such Member’s Aspers World membership account will be cancelled, and no benefits will be accrued.
   8. We will cancel the Aspers World account cards (and membership accounts) of all Members who are excluded from Aspers’ casino facilities for any reason, including their own self exclusion, and all accrued benefits will be non-recoverable.
   9. It remains the responsibility of the Aspers World cardholder to ensure Aspers World cards are inserted properly into the machine when playing slots or electronic roulette terminals.
   10. Aspers’ Management reserves the right, at its sole discretion, to adjust Aspers World Points balances due to misuse, machine malfunction or computer error etc.
   11. In the event of a lost or stolen card, the issue of a replacement card to a Member will be at Aspers’ absolute discretion.
   12. Aspers will not be not responsible for lost or stolen Aspers World cards, including any resulting misuse.
   13. In the event of a dispute, Aspers’ decision will be final and binding.
   14. Members who cancel their Aspers World membership will not be entitled to any benefits. Any Member who cancels their membership may apply to rejoin the programme at any time.
   15. Any Member may be excluded from Aspers World at Aspers’ absolute discretion.
   16. Aspers will not be held responsible nor have any liability for third party products and services for whatsoever reason and howsoever arising.
   17. Aspers reserves the right to change the terms and conditions for Aspers World in line with the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) “fair and open provisions”. Customers will be notified of material changes to terms and conditions before they come into effect and this may be by a notice being displayed on casino premises.
   18. The data of all Members are administered by the Aspers Data Protection Officer in accordance with the Data Protection Act 2018. Full details regarding how Aspers manages the personal data collected from its customers can be reviewed via the available Aspers Privacy Policy (together with details regarding how to submit a data subject access request).
   19. Governing law; both parties agree that these terms shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.
6. Site Links
   

   The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use. If you follow a link to any of these websites, please note that these websites have their own terms and conditions and privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information or personal data to these websites.

7. Copyright Notice
   

   The copyright in the contents and materials of this website is owned by the Group. As content on the website is copyrighted, any unauthorised use of any materials on the website may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the web site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.

8. Disclaimer
   1. The materials contained in this website are for general information only and do not constitute advice on any matter. We accept no responsibility for any loss caused by reliance on any statement contained in this website. Links to other sites from these pages are for information only and we accept no responsibility for any material contained within those sites.
   2. Due to the nature of the electronic communication process, we cannot, nor do we, guarantee or warrant, that access to our website (or any part of it) will be uninterrupted, or without delay and we accept no liability in this respect. Furthermore, whilst we make all reasonable attempts to exclude viruses from this website, we cannot ensure that it will be free of viruses and we cannot and do not accept any liability in this respect. You are therefore recommended to take all appropriate safeguards before downloading or accessing information from this website.
   3. This disclaimer and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.
   4. This site contains information, content, features, products and services which are suitable only for persons over 18. Therefore this website, and any part of it, is only available to those who are over 18 years of age. By continuing to the next page or visiting, using, viewing the whole or any part of it or having any involvement whatsoever with this website you are confirming that you are over 18 and will not misuse the website in any way and continue to use this site in accordance with and compliance with all elements of English law. If you are under 18 years of age or do not agree to be bound or abide by this notice then you are not authorised to or visit, use, view the whole or any part of it or have any involvement whatsoever with this website and must leave the website immediately. We reserve the right to take action against those who do not do so.

Gaming Dispute

1. COMPLAINTS, DISPUTES & ALTERNATIVE DISPUTE RESOLUTION

• 1.1. Aspers Group fully supports the objective detailed in the Gambling Act 2005 and are committed to best practice on gaming and social responsibility and will ensure gambling is conducted fairly and openly in accordance with company procedures.
• 1.2 Aspers Group has put into effect policies and procedures designed to ensure the supervision at gaming tables is carried out by supervisors and dealers in order to ensure the integrity of gaming is not compromised.
• 1.3 A complaint means a complaint about any aspect of the company and staff conduct in respect of the licensed activities, and a dispute is any complaint which -
• a. Is not resolved at the first stage of the complaints procedure.
• b. Relates to the outcome of the complainant’s gambling transaction.
• 1.4 A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues, such as the service in the restaurant, the quality of the décor or facilities or the availability of space at a particular
• gaming table do not apply, as they would not indicate a possible threat to the licensing objectives.
• 1.5 Should a customer have any complaint or dispute about any gambling related decision, this should be raised immediately with a member of the Aspers management team who should be able to settle this at the time. If it is not settled the customer will be given a gaming dispute leaflet and is free to raise any such complaint or dispute at any time within a date which is not less than 6 months from the date of the disputed incident. The request will be acknowledged within 24 hours of receipt where gambling facilities are available 24 hours a day or within three working days otherwise.
• 1.6 The licensee’s process ends if the customers complaint remains unresolved eight weeks after the licence holder received it, or the customer and the licence holder reach a deadlock or final position in less than eight weeks. The licence holder will then write to the customer with a final letter to explain:
• a. The final decision.
• b. That this is the end of the operator’s complaints process.
• c. How to escalate the complaint to an independent ADR entity if the customer wishes to do so. Therefore, should a customer not be satisfied with the decision, and all internal avenues of dispute resolution have been exhausted, they may refer the matter to IBAS.
• 1.7 IBAS is tasked with reviewing any disputes relating to the land-based casino that cannot be settled internally. Thus, if the customer remains dissatisfied with the decision regarding their gambling dispute, they may refer the matter in writing or by email to time up to 12 months from the end of the operator’s complaints’ process. The application will be acknowledged within three working days of receipt
• 1.8 We recommend visiting the IBAS website: www.ibas-uk.com
  
  In order to make a claim through the IBAS website, you will need to register with the service. You will need a valid, working email address in order to register. Registration is quick, easy and free of charge.
  
  You will then need to complete an IBAS Claim Form by clicking on ‘Make a Claim’.
  
  If you have any difficulty using the website, you are welcome to complete a claim form by hand. We can post you a form, which we will ask you to complete and return.
  
  To request a form, either telephone us on 020 7347 5883 or write to us at: IBAS, PO BOX 62639. London EC3P 3AS
• 1.9 How long does IBAS process take?
  
  Once IBAS has received your completed claim form, they will contact the casino to seek their response.
  
  One of their Case Managers will then send any further questions to either you or the casino until they are satisfied that they have all of the information they need to make an informed decision.
  
  After that, the file containing all of that information is sent to members of IBAS Adjudication Panel. The panellists may have further questions or they may be satisfied that they have enough material to issue an adjudication.
  
  Once they have reached their decision, their findings are typed up and either emailed or posted to both you and the casino simultaneously.
  
  Typically, the whole process will take between 10 and 12 weeks but some cases are resolved faster and other, more complicated cases, may take longer.

2. ASPERS GROUP CASINO COMPLAINTS PROCESS

• 2.1 Any gaming complaint should be resolved by the Dealer and/or Gaming Supervisor at the time of the incident, however if the Dealer or Gaming Supervisor is not able to settle the matter it will be referred to the Duty Manager and Surveillance.
• 2.2 If you are not satisfied with the resolution of the dispute you will be given a gaming dispute leaflet and invited to put your concern in writing to the General Manager, The Casino MK, Xscape, 602 Marlborough Gate, Central Milton Keynes, MK9 3XS Email: Mk.gamingdisputes@aspers.co.uk
• 2.3 In response to your enquiry the General Manager will respond to you by email or write to you after investigating the dispute, explaining the decision.
• 2.4 If you are not content with the decision you may write to the Head of Regulatory Compliance and Assurance, Aspers Casino Stratford, Westfield Stratford City, 312 Montfichet Rd, London, E20 1ET or via email complaintsesc@aspers.co.uk who will independently investigate the matter.
• 2.5 If you are not satisfied with their findings you may escalate the matter further by having it referred to an Alternative Dispute Resolution entity (ADR) which is IBAS

3. ALTERNATIVE DISPUTE RESOLUTION FOR CASINO & BINGO ARBITRATION ADR PROCESS

• 3.1 The ADR controller will assign an ADR official to investigate the complaint and notify all parties concerned.
• 3.2 The ADR official will request all relevant evidence and documentation from all concerned parties and inform all parties of their right to withdraw at any time from the process. Both parties have a right to see the arguments, evidence, documents and facts put forward by the other party.
• 3.3 The ADR official upon receipt of the evidence will notify the parties that the evidence received constitutes a ‘complete complaint file’. An outcome (proposed decision/resolution) to the dispute will be issued within 90 calendar days from the date the “complete complaint file” has been received (in “certain exceptional cases” in “highly complex disputes” the ADR official is free, at his/ her own discretion, to extend the 90 calendar day deadline). During the course of the investigation the complainant will be kept in touch with progress at least every 30 days.
• 3.4 The ADR official will normally provide a draft report allowing reasonable time for comment from all parties. This may include any statements made and opinions given by experts.
• 3.5 The ADR official will consider any comments prior to completing the report.
• 3.6 The ADR official will provide a final report to the ADR controller outlining the outcomes and grounds on which the proposed decision/resolution is based.
• 3.7 When the ADR controller is satisfied that the process has been adhered to and the decision/resolution in the report is valid, the controller will forward the report to all parties concerned.
• 3.8 In accordance with the Gambling Commission’s expectation, gambling operators will offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000). For disputes over £10,000, the ADR procedure need not be binding – this would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
• 3.9 In accordance with consumer protection requirements, the customer is not legally bound to abide by any IBAS decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.

4. GROUNDS TO REFUSE TO DEAL WITH AN ALTERNATIVE DISPUTE RESOLUTION

• 4.1 An ADR Entity can refuse to deal with a dispute but the ADR Entity must provide both parties with a reason for declining the dispute within 3 weeks of receiving the complete complaint file.
• 4.2 The reasons a dispute can be refused† are if:
• a. The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity;
• b. The dispute is frivolous or vexatious.
• c. The dispute is being, or has been previously, considered by another ADR entity or by a court.
• d. The value of the claim falls below or above the monetary thresholds set by the body; however, IBAS does not set monetary thresholds.
• e. The consumer has not submitted the complaint to the body within the time period specified by the body, provided that such time period is not less than 12 months from the date upon which the trader has given notice to the consumer that the trader is unable to resolve the complaint with the consumer.
• f. Dealing with such a type of dispute would seriously impair the effective operation of the body.

General Sporting & Betting Rules

These Rules detail the terms under which Betting Terminal bets are accepted at Aspers (Milton Keynes) Limited. It is your responsibility to ensure that you are familiar with these Rules as we cannot guarantee that our staff will draw them to your attention. By making abet, you accept these Rules apply to the particular sport or event on which you are placing your bet (including any applicable daily payout limits).

You must exercise your own judgment in choosing to place a bet. You acknowledge that, in placing your bet you are not relying on any statement of any employee of Aspers relating to the subject matter of a Bet.

Bets can only be placed on the outcome of a future event. If Aspers mistakenly accept a bet for an event that has already occurred or if there is a clear indication of the likely outcome, then the bet will be void and your stake returned.

The customer must be 18 years or older.

Changes to the odds do not have any bearing upon bets that have already been placed and confirmed.

1. MAXIMUM PAYMENTS

   The maximum payout on any bet or bets involving one or more of the same selections are shown below. These maximum payout amounts will apply even if, by taking a price, the level of potential winnings exceeds these amounts.

   Where selections are taken from different categories listed below and are combined in multiple or accumulative bets, the lowest maximum payout limit will apply.

   Where a range of accumulators or other multiple bets are placed including a common selections) the maximum payout will apply to all those bets including that selection, even if the bets are placed over a number of days.

   Any group of customers who have placed the same combination of selections and we believe have been acting as a syndicate will be treated as one customer for the purpose of the limits below.

   • Minimum/Maximum Stakes, Payout Limits
   • Minimum stake per bet/betting slip: £0.50
   • Maximum stake per bet: £200
   • Maximum stake per betting slip: £300
   • The maximum amount that can be won with any ticket is £15,000
   • Maximum winnings per customer/per 24 hours*: £50,000
   • *24 hours is based on Aspers Gaming Day 9am to 9am
   
   

2. ACCEPTANCE & SETTLEMENT OF BETS

   1. No bet is accepted until we have provided you with a valid receipt that the bet has been accepted by us. Aspers (Milton Keynes) Limited reserve the right to refuse to accept the whole, or any part of any bet.
   2. It is the responsibility of the customer to check the receipt carefully as mistakes cannot be rectified after the event.
   3. It is your responsibility to ensure you check your receipt to verify that the amount you have paid and your bet details have been correctly recorded. Bets can only be cancelled or changed by mutual consent. You must retain your receipt until all bets on your slip can be fully settled, when any returns due will be paid upon the surrender of your receipt.
   4. In the event of a dead heat for first place, the stake money on a winning selection is divided by the number of winners in the dead heat, and the full odds paid to the reduced stake, with the remainder of the stake money being lost.

   
   A similar rule applies to the place part of a bet where, as a result of a dead heat, more than the required number of selections are placed.

   5. We reserve the right to void any bet accepted by us and withhold settlement if we become aware that the bet breaches the governing rules of the relevant sport or event in question.
   6. Any bet inadvertently accepted after an event has been resolved will be void.
   7. Any bet accepted in error and contrary to the provisions as stated above, will be void even if you have been provided with a valid printed receipt.
   8. We do not accept any responsibility for a bet not being placed for any reason, including but not limited to; computer, electricity failure, failure to telecommunications systems or services.
   9. We reserve the right to refuse payment on any bet where we are unable to substantiate the selections and the instructions on our bet capture system.
   10. Betting, by its very nature, is a fast moving environment. We will do all that we can to avoid any obvious errors or omissions in respect of the announcing, publishing, handicaps, place terms, runners or results.
   11. Instructions issued by means of a Press Announcement or by way of a notice displayed on our betting terminals are to be read as being part of these Rules.
   12. Aspers (Milton Keynes) Limited may use information that it collects from you when placing a bet to collate statistics and betting patterns. By placing a bet, you consent to Aspers use of such information.
   13. Where there is evidence of price, race, match or event rigging, we reserve the right to make bets void or withhold settlement of bets pending the outcome of any subsequent investigation.
   14. Sports Betting. We reserve the right to apply a rule 4 deduction to outright bets on sporting events when a player, contestant or team is withdrawn from the betting after having been declared to play. For betting purposes we consider a player to have been declared to play if he is included in a first round draw (for sports like tennis, snooker and darts) or its equivalent in other sports.
   
   

3. FOOTBALL

   An unplayed or postponed match will be treated as a non-runner for settling purposes unless it is played within the next 24 hours (local time of betting event) in which case the bet will stand. This also refers to games that started but where abandoned before the competition of 90 minutes play.

   Should a team be disqualified or banned from the league prior to the season, then all bets on this team will be made void. Should this happen after the first game of the league was played, the bets on this team will be settled as lost.

   if a player has not entered the field of play before the first goal has been scored, then this player is deemed a "non- runner" for the bet "Which player will score the first goal of the match", all bets on this player are void. If the "Own Goal" is scored by a player who is an option to bet on as the "First/Last Player to Score", the "Own goal" does not count for this player. This means that all bets on specific players to be the first/last to score are "lost".

   Further popular bets, which are offered for football events:

   • Rest of the match: Example if Arsenal were playing Blackpool and the current score was 6-0 the BETTING OPPORTUNITY will before the REST OF THE MATCH ONLY - as if the match started again at the time of placing the bet. The betting slip will indicate the actual score at the time the bet was placed: "Rest of the match from 6:0 - Arsenal" together with the bet for the remaining time i.e. Arsenal, as you think Arsenal will be able to win during the remaining time (the bet would be lost if no more goal would be scored and therefore Arsenal would draw during the remaining time).
   • Handicap: Handicap bets are settled on the basis that one of the teams is given a goal(s) start. Bets are settled by adding (or subtracting) the goal start to the 90 minutes result.
   • Double Chance: Bets are settled on the following possible outcomes in a specified football match - e.g. Barcelona - Real Madrid:
   • Home/Draw- Barcelona to win/Match to end in a draw
   • Away/Draw - Madrid to win/Match to end in a draw
   • Home/Away - Barcelona to win/Madrid to win
   • Drawn no Bet: A draw no bet market is betting on the result of a game by choosing which team will win, if there is a draw the selection is treated like a non-runner.
   • Over/Under: A bet on whether the final result of an event will be above or under a set amount of goals. If the Over/Under line is a whole number and the correct result is equal to it, the selection is treated as a non-runner.
   • Half Time/Full Time: Bets must indicate the result of both, half-time and full-time
   
   

4. PROBLEMS WITH BET INSTRUCTIONS

   1. We will only accept bets on matches and markets for which we quote prices. Any bet taken in error for a match, tournament or market for which no prices are available will be deemed void. In the event that any selections are unclear or illegible then those selections will be deemed void.
   2. Unless otherwise specified, all bets which state a particular team to win will be settled on the 90 minute result of the next match they play.
   3. From time to time we may offer betting on the 'outright result', 'to Win in Extra Time' etc.
   
   

5. AMERICAN FOOTBALL

   Abandoned or postponed matches are void unless rearranged and played within 24 hours (local time at the venue of the event) except for those bets that have already been determined at the time of abandonment or postponement. Unless otherwise specified, for all other bets the event must be played for a total of at least 55 minutes. If a money line, total or handicap bet ends in a draw and no odds have been offered for this option, all bets will be void, the stake will be paid back (odds: 1.00).

   The score at the end of play, including overtime if played, will be taken as the final result, with the exception of Quarter and First Half lines as these do not include overtime.

   • When handicap betting is available, if the match finishes as a tie, stakes will be returned
   • The Home Team is always listed second unless otherwise stated.
   • At least 55 minutes of play must elapse for bets to stand, unless otherwise specified.
   • Overtime counts for all bets unless otherwise specified.
   
   

   If a team is designated to play at home and the game is moved to a venue outside of the state where they reside, bets will be made void. All results as per the official governing bodies - the official Game Book provided at www.nfl.com, at www.ncaa.org, at www.nfleurope.com, at www.cfl.ca and at www.arenafootball.com.

   1. Money Lines. Both teams are priced to win the full game with no handicaps applied. When betting on the money line your team must win the game on the field in order for you to win the bet. For settlement purposes overtime counts. If the game remains tied after overtime, dead heat rules apply.
   2. Point Spread. A point spread bet is a bet on a team to win the game with handicaps applied. To even the match for betting purposes, the favourite gives the 'underdog' × points start. A favourite is indicated by a minus points handicap and the underdog by plus points. At the end of the match, the relevant handicap is added to, or subtracted from the selected teams' score to determine the point spread result. In the event of a tie on the handicap all stakes on this market are returned. For settlement purposes overtime counts.
   3. Game Totals. A total line is offered on the predicted total number of points scored. Prices are offered for the actual score to be over or under this quote. The total result is the combined total points for both teams at the end of the relevant period of play. When the combined scores of both teams equals the totals line then the stakes are returned.
   4. Game Wagers. At least 55-minutes of play must elapse for game bets to stand.
   5. Quarter/1st Half Lines. The relevant quarter or 1st half must be completed for bets to stand. The 4th quarter does not include overtime.
   6. 2nd Half Lines. 2nd Half Point Spread and 2nd Half Game Totals will be available after the 1st half of each game is completed and will be suspended as soon as the 2nd half commences. For settlement purposes the 2nd half lines include overtime. At least 25 minutes of play must elapse in the second half for bets to stand.
   7. Highest scoring quarter. For the purposes of highest scoring quarter betting, overtime does not count as part of the fourth quarter.
   8. First Touchdown. Bets on players to score the first touchdown will only be considered void (non runners) where the player was not in uniform for the match. Otherwise, bets are on the basis of all in, play or not. Bets on the first touchdown will stand as soon as a touchdown is scored, irrespective of any subsequent abandonment of the game.
   9. Ante-post (season betting). If the regular NFC/ AFC season is not completed, all bets on the Superbowl, Conference winners and eight divisions will be void.
   
   

6. ATHLETICS

   For settlement purposes, the podium position or medal ceremony will count as the official result.

7. BOXING

   In the event of a postponed fight, all bets will stand for 30 days. In every fight, a price is quoted for the drawn fight. In the event of a drawn fight, all bets on either boxer to win will be losers.

   The decision given by the referee at the end of a match will stand for settlement purposes. Any subsequent changes will not be taken into consideration.

   The result at the end of the contest is final. This includes any recounts of the judges' scorecards. Any subsequent changes made by governing bodies do not count for betting purposes. If a boxer fails to start a round then the previous completed round is considered the last round of the fight. Should there be a withdrawal, the fight being declared a "No Contest" or a substitution of one of the boxers concerned, bets will be void.

   1. Round Betting. If either fighter fails to answer the bell, his opponent will be deemed to have won in the previous round. If for any reason a points decision is awarded before the full number of rounds is completed, bets will be settled on the round in which the fight was stopped. Bets on boxers to win on points will be deemed winners only after all the scheduled rounds of the fight have been completed.
   
   

   If the fight does not take place for any reason and is started again within 3 full days after the original start date, then all bets count for the rescheduled fight. If the fight is NOT started within 3 full days after the original start date then all bets will be void. If a fight takes place in a country different from the original country then all bets will be void. If a fight takes place on a different venue but in the same country then all bets are valid.

8. CRICKET

   1. Limited Over Matches. All bets will be settled in accordance with the official competition rules. This will include matches where a reduction of overs has taken place. If the competition rules allow the final result to be a tied match, and a tie occurs and we were not offering a tie price, we will settle as a dead-heat. If, however, the competition rules require a bowl-out to decide the outcome of the match following a tie in normal play, the result of the bowl-out will be used for match bet settling purposes.
   2. Other matches. If a match is abandoned due to outside interference, all bets will be made void. Bets will also be void in a weather affected match where at least one ball has not been bowled.
   3. Test Matches. The draw is paid when no result is achieved at the end of 5-days scheduled play. If the teams finish the match (final innings all out or declared) tied on the same total before the scheduled end of play on the fifth day, the draw will be deemed a loser and match bets will be settled as a dead-heat between the two teams.
   4. Top Batsman Betting - Matches Bets on Top Batsman refer to the runs made in the first innings only. Bets will be void on any player not in the starting 11. If a selected player is in the starting 11 then bets are all-in, bat or not. All bets will be settled in accordance with the official competition rules. This will include matches where a reduction of overs has taken place.
   5. Top Bowler Betting. - Matches the same conditions apply as for Top Batsman.
   6. Series Betting. Outright series bets will stand provided one match has been played.
   
   

   Correct score bets will be void if the stipulated number of matches are not played.

   Abandoned or postponed matches are void unless rearranged and played by the end of the second following day (local time at the venue of the event) except for those bets that have already been determined at the time of abandonment or postponement. If the match does not take place within 48 hours, your bet will be void.

   If a match is officially declared with 'no result, all bets on that match will be void. If a match is affected by external actors (such as bad weather), we will settle your bet based on the official competition rule (this includes matches affected by a mathematical calculation such as the Duckworth-Lewis method (DL) or the Jayadevan system (VJD)). If a match ends in a draw or through bowl-off the match betting market will be settled as void.

9. CYCLING

   1. Tour Betting Bets stand on all cyclists whether they participate or not. Bets will be settled on the podium result regardless of any appeals or objections.
   2. Stage Betting Bets will be determined by the result at the podium presentation.

   The winner of the race or stage will be settled on the result of the podium presentation. If there is no podium presentation, bets will be settled on the result immediately declared by the official governing body, irrespective of any subsequent enquiry.

10. DARTS

    1. Match Betting The player progressing to the next round will be deemed the winner, unless a walkover has taken place, when all match bets will be void
    2. Set/Correct Score Betting If the required number of sets or legs to win have not been played, all set/correct score bets will be void.

    In the event of a match starting but not being completed, the player progressing to the next round or being awarded he victory will be deemed the winner for settlement purposes. In the event of a league match starting but not being completed bets will be settled based on the official competition rules.

11. GOLF

    1. Bets will be void on any player failing to tee off in the first round. Bets on any players who are subsequently disqualified or withdrawn will be deemed losers.
    2. Tournament Group/ Top Nationality Betting Bets will be void on non-players and Tattersalls' Rule 40 deductions may apply. Dead Heat rules will apply.
    3. Two/Three Ball Betting. Should any player not play in a 2/3 ball, then all bets on that 2/3 ball will be void. Also, if any player in a 2/3 ball match fails to complete 18-holes in that round, that match is void. In the event of a 2/3 ball being re-arranged, all bets will stand on the original pairings/groupings.
    4. Tournament Winner Betting All outright bets are settled on the trophy presentation.
    5. If a tournament is reduced from the scheduled number of holes, any outright bets placed after the final completed round will be void.
    6. 72-Hole Match/Threesome Betting the winner will be the player achieving the highest placing at the end of the tournament (playoffs included). A player missing the cut is deemed the loser. Where both/all players miss the cut the lowest score when the cut was made will determine settlement.
    7. In the event of a player withdrawing from the tournament before the completion of the first round (18 holes) then all bets on that match/threesome will be considered void. If a player completes the first round and then subsequently withdraws, bets on the withdrawn player will be settled as losers.
    
    

12. MOTOR SPORT

    Throughout the motorsport rules, any reference to drivers should be deemed to include riders, and references to cars should include bikes.

    1. Race Betting. The result at the time of podium presentations counts. All drivers in place to start the warm up lap are deemed as runners.
    2. Championship Betting Bets stand on all drivers and constructors whether they compete or not. Bets will be settled in accordance with the initial Official result given by the governing authority. Any subsequent change to the official result, due to legal challenge or any other reason is ignored for bet settlement purposes.
    3. Race Head to Heads (match bets). The winner of a race head to head will be the driver with the higher finishing position, or the driver who completes the most laps. In the event that two drivers retire on the same lap, bets are void. If either driver fails to appear on the grid for the start of the parade lap then all bets on that head to head are void.
    4. Fastest Qualifier. The driver achieving the fastest official qualifying time in the named qualifying session is the winner. Any subsequent demotions do not count for settlement purposes. Official placings count if times are identical.
    5. Qualifying Match Bets. The driver achieving the faster official qualifying time is the winner. If either driver fails to start a lap in the official race qualifying session, then all bets on that match are void.
    6. To Be Classified (F1)/To Complete The Race. The official FIA classifications will be used when settling this market. Drivers who complete 90% of the number of laps completed by the winner of the race will be classified by the FIA. and will be settled as winners in 'To Be Classified' betting.
    7. Number of Race Leaders. The driver who is in the forwardmost car (normally Pole Position) on the grid at the start of the race counts as a race leader. Subsequent to the start of the race any other driver who crosses the Start/Finish line as the first car on the road counts as a race leader.
    8. Finish in the Points/on the Podium. The result used for settlement is as at the time of the podium presentation. Subsequent disqualifications and/or appeals will not affect bets. Single bets only are accepted on these markets. These markets are win-only.
    9. Fastest Lap. The official result at the time of the podium presentation for the race will be used. If a Grand Prix is abandoned and no official result is declared, all bets on that race will be void. If a driver fails to appear on the grid prior to the start of the warm-up lap, all bets on that driver will be void. If a race takes place on a different venue then all bets placed on the race before the announcement will be void. Bets will be determined by the official standings immediately following an individual race as well as the final Grand Prix of the season and will not be affected by any subsequent enquiries.
    10. Head-to-Head betting: If all drivers finish the race, the winner is the driver with the best official finishing position at the time of the prize ceremony. If both drivers in the bet are non-finishers, the driver who completed the most laps is considered winner.
    
    

13. RUGBY UNION/LEAGUE

    1. The score at the end of the second half, not extra time, will be taken as the final result. In matches where handicap betting is being offered, winning margin and correct score betting is from scratch. In First Try betting, penalty tries do not count.
    2. When we offer both 80 minute and handicap betting but neither is specified on the slip, the bet will stand on the 80 minute result.
    3. When we offer prices for handicap betting only, regardless of any instructions marked on the slip, bets will be settled on the handicap result.
    4. Selections and Stakes Only matches for which we quote prices may be selected. Selections for unquoted matches will be void, and the remainder of the bet will be valid provided that any stipulated minimum number of selections is achieved.
    5. Void Selections A selection from a match which is postponed, abandoned or played at a reversed venue, or which is against different opposition to that listed, will be void and will be treated as a non-runner for settlement purposes.
    6. Outright Betting Outright bets placed on the league will be settled on the winner of the grand final and not the regular season, unless otherwise stated. This also applies to AFL (Australian Football League).
    
    

14. SNOOKER & POOL-BILLIARD

    1. If a player fails to start a tournament or match, all bets on that player, or individual match, will be void. A snooker match is deemed to have started with the break for the first frame. If the full number of frames in a match is not completed, bets on the correct frame score will be settled as void and your stake will be refunded. If one player withdraws or is disqualified and the match has already started, the player progressing to the next round will be considered the winner.
    
    

15. TENNIS

    1. Matches must be completed for bets to stand unless that market has been unconditionally determined at the time the match ended (e.g. First Set winner with final score of 6-3 2-0 retired). If a match is interrupted or postponed, the bets within the framework of the tournament will remain valid until the match is completed. However, matches that are interrupted or postponed, but which do not take place within the framework of the tournament (e.g. exhibition matches), will be declared invalid if the match is not resumed and completed within 72 hours. In the event of an incomplete match for any reason, undetermined bets will be deemed to be void and the stakes will be returned.
    
    

16. BASEBALL

    1. Listed Pitchers. In the event of pitchers being listed, both pitchers must start the game and throw at least one pitch for bets to stand. If either pitcher fails to start the game for any reason, the bet will be deemed as void and the stakes will be returned. Where we do not name a pitcher next to a team, then bets accepted on that team will stand regardless of the starting pitcher.
    2. Side Betting. if a game is "called", or suspended, winners and losers for betting are official after at least 5 innings of play unless the home team is leading after 41⁄2 innings. If a game is "called" or suspended, the winner is determined by the score after the last full inning (unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called.) Stakes will be refunded if the home team ties the game and it is then suspended. All games must start on the scheduled date for bets to stand. If a game has been postponed or cancelled before its due start time, all bets will be void. Similarly in the event that a game is carried over to a subsequent day, then all bets will be void.
    3. Total & Runline Betting. When betting on total runs (over/under) or runlines, the game must go to 9-innings (81⁄2 if the home team is ahead) for bets to stand.

    A baseball game is cancelled and the stakes refunded if the game has not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned all bets on the game will be void, the stake will be paid back (odds: 1.00).

17. BASKETBALL

    A basketball game is cancelled and the stakes refunded if the game is not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned the results are regarded to be official if less than 5minutes are left at the time of abandonment. That means:

    • At least 43 minutes of play e.g. for NBA (48 minutes regular playing time)
    • At least 35 minutes of play e.g. for WNBA, NCAAB, FIBA (40 minutes regular playing time)
    
    

    Otherwise all bets will be void, the stake will be paid back (odds: 1.00).

18. WINTER SPORTS

    These rules cover winter sports such as cross country skiing, alpine skiing, ski jumping and biathlon. Podium positions will count as official results, regardless of any subsequent disqualifications. If there is no podium ceremony, settlement will be determined in accordance with the official result declared by the governing body at the end of the event.

19. ICE HOCKEY

    An Ice hockey game is cancelled and the stakes refunded if the game is not begun within 24 hours (local time of

    betting event) of the original scheduling. If the game has started and was abandoned the results are regarded to be

    official if less than 5 minutes are left at the time of abandonment. That means:

    • At least 55 minutes of play for "American Ice Hockey" e.g. NHL, AHL UHL, WHL, OHL and Quebec Major Junior hockey league
    • At least 60 minutes of play for "Non-American Ice Hockey"
    
    

    Otherwise all bets will be void, the stake will be paid back (odds: 1.00).

    Overtime (including any subsequent shootout), doesn't count unless stated otherwise. In the event of a shootout, the winning team are credited with one goal and this counts for all markets where applicable (e.g. 2-Way markets are settled on the score at the end of regulation time, unless specifically stated otherwise.)

    If a moneyline, total or handicap bet ends in a draw and no odds have been offered for this option, all bets will be void, the stake will be paid back (odds: 1.00).

20. DISPUTES

    Any dispute should be raised with a member of the management team immediately. Should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to Independent Betting Adjudication Service (IBAS). IBAS are tasked with reviewing any complaints or disputes relating to betting that cannot be settled internally.

    The process for settlement of any betting dispute is as follows:

    1. The matter should be raised with a member of the management team
    2. If you are not satisfied with their decision, you should put your concerns in writing to the General Manager of the casino, at Aspers, The Casino MK, Xscape, 602 Marlborough Gate, Central Milton Keynes, MK9 3XS
    3. If still not satisfied with the decision, you should put your complaint in writing to: The Head of Regulatory Compliance and Surveillance, c/o WB Company Services Limited, 4th Floor, 1 Devonshire Street, London, W1W 5DR.
    4. Should all internal avenues have been exhausted and you are still not satisfied with the decision regarding your betting complaint or dispute, you may refer the matter in writing to Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS
    
    

    Should all internal avenues have been exhausted and you are still not satisfied with the decision regarding your betting complaint or dispute, you may refer the matter in writing to Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS

    
    

The Casino MK “12 days of Christmas Prize Draws” Prize Draw Terms and Conditions

1. Open to Aspers World members only (free to join for all those aged 18 or over with photographic ID).
2. The 12 Days of Christmas Prize Draws promotion (“the promotion”) is a free prize draw promotion operated at The Casino MK.
3. The promotional period starts from midday on Friday 1st December 2023 to 10:45pm Saturday 23rd December 2023.
4. Guests who visit the Casino within the promotional period can receive an entry ticket to the free 12 Days of Christmas Prize Draws at 9pm and 11pm on the 16th and 23rd December 2023.
5. Daily entries to be collected from Guest Services
6. Tickets will be issued as stated:
• Lion & Rhino members = 3 entry tickets per guest per day
• Elephant members = 2 entry ticket per guest per day
• Giraffe members = 1 entry ticket per guest per day.
7. Draw tickets will be available until 22:45 on Saturday 23rd December.
8. There will be 12 (twelve) unique winners drawn on the night of each specified prize draw.
9. The prize draws will be made, and the results determined, by drawing the winning entry tickets from the prize draw drum.
10. Each winner will be given 2 minutes to claim their prize from announcement.
11. Each winner must be present during the draw.
12. To participate in the draw, guests will be responsible for putting their tickets in to the drum on the night of the draw (it will only be possible to put your tickets in on the night of the draw and you must be present at the time of the draw).
13. The prize ticket drum will be in front of Guest Services from midday on the day of each of the prize draws.
14. Guests may choose which draw night to place their tickets in the prize draw drum, splitting between either or both as they wish.
15. The Prize Draw drum will be emptied after the first draw on the 16th of December and any tickets destroyed.
16. Draw entry tickets must be entered into the drum 5 minutes before the draw is to take place.
17. All winners must agree to take part in any promotional activity including live video for the entry to be deemed a winner, if for any reason the customer does not wish to take part the prize is non-transferable, and a new ticket will be drawn.

The Prize – How it works

1. Prize Draws will take place on the 16th and 23rd December
2. A total of 12 winning tickets will be picked at random from the Prize Draw Drum on each night.
3. On each day at 9pm 6 winning tickets will be drawn and then a further 6 at 11pm.
4. There will be a total of 5 Cash prizes 6 Christmas Hampers and the main prize a Virgin Holiday Voucher for £2,500 with £500 spending money. Guest winning the main prize can choose to take a cash alternative prize to the value of £2,000.
5. Cash prizes are paid as follows.
• £500, £250, £250, £250, £250
6. There will be 12 Santa Stockings hung on the prize board.
7. 5 Santa Stockings will contain cash prizes
8. 6 Santa Stockings will contain Christmas Hampers
9. 1 Santa Stocking will contain the £2,500 holiday voucher and £500 spending money.
10. Selected winners will choose to select 1 Santa Stocking.
11. Winning guest will pick the envelope from the selected Santa Stocking to reveal their prize.
12. Guest will win what they choose, either a cash prize, Christmas Hamper or Holiday Voucher
13. Cash prize to be paid from Cash Desk to the value of winner voucher.
14. Guest winning the Holiday Voucher will make a decision on the night to accept the Holiday Voucher with £500 spending money or receive the alternative cash prize of £2,000 which will be paid from Cash Desk.
15. The Holiday Voucher will be made available for collection within 7 working days after the Prize Draw night and will be given alongside the £500 spending money.
16. If the guest is not present a new draw will take place.

General

1. In the event of any dispute the Managers decision will be final.
2. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
3. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the winners and or their guests by way of redemption of the prize.
4. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.
5. The promotional period may be extended or reduced at management discretion.
6. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers’ Management discretion.

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.

INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and/or the Prize if applicable.

The Casino MK “£4 Drink Offer” Terms and Conditions

1. The “£4 Drinks” Promotion is open to all guest at The Casino MK.
2. The “£4 Drinks Promotion is available from £3rd November 2023 until 30th January 2024.
3. Running from midday until 10pm every Friday’s and Saturday’s.
4. The “£4 Drink Promotion applies to the following alcoholic drink:
• All house spirit and house mixer – exclude premium soft drinks
• All house draught beers
• All house wine. 175ML
5. The offer cannot be used in conjunction with any other Aspers offers.
6. The promotional period may be extended or reduced at management discretion.
7. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers Management discretion.
8. Any disputes must be raised with a member of The Aspers Management team.
9. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
10. Events may occur that render the promotional offer itself impossible due to reasons beyond the control of Aspers.
11. Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions and Responsible Service of Alcohol.
12. In the event of any dispute the Managers decision will be final.

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.

INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and/or the Prize if applicable.

The Casino MK Weekly “Daily Deals” Terms and Conditions

• The “Daily Deals” offer is open to all guests at The Casino MK
• The “Daily Deals” are available on the specified day as advertised on screens. The day starts from midday and ends midnight.
• The “Daily Deals” offer consists of.
  • Mondays – 241 on all items on snack menu
  • Tuesdays – Toast for Tuesday – £15 prosecco and house wine
  • Pontebello Prosecco /house white wine/house red wine
  • Upgrade to Da Luca Prosecco for £20
  • Wednesdays – Wing Wednesday – Pint (house drink) and wings £10
  • Thursdays – Steak night – Rib eye steak £12
  • Offer includes a set selection of starters for £4 as outlined on menu.
  • Offer includes a set selection of deserts for £4 as outlined on menu.
  • Fridays – Fish Friday Battered cod and ships £10 - £2 surcharge for salmon or sea bass.
  • Saturday – Stake and Chips
  • Order any steak off Clary’s menu and receive either a £5 promotional chip for tables or £5 freeplay for slot machines.
  • Promotional chip and freeplay voucher are not redeemable for cash and must be played on selected product
  • Any winnings can then be redeemed for cash
  • Sunday Roasts – Sunday Roast £8

General

1. The offer cannot be used in conjunction with any other Aspers offers.
2. The promotional period may be extended or reduced at management discretion.
3. Any disputes must be raised with a member of The Aspers Management Team
4. Events may occur that render the promotional offer itself impossible due to reasons beyond the control of Aspers.
5. Aspers reserve the right to withdraw or amend this offer at any time in line with the Licence Conditions and Codes of Practice “fair and open” provisions and Responsible Service of Alcohol.
6. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
7. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible.
8. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers’ Management discretion.
9. In the event of any dispute the managers decision will be final.

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.

INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and/or the Prize if applicable.

The Casino MK Weekly “Speed Blackjack” Tournaments Terms and Conditions

1. Open to Aspers World members only (free to join for all those aged 18 or over with photographic ID).
2. The "Speed Blackjack” Tournaments (“the promotion”) are free of charge tournaments at The Casino MK
3. The “Speed Blackjack” Tournaments will be held every Sunday throughout December 2023 on the following dates: 10th, 17th, 24th & 31st.
4. Total prize pool is £2,000, £500 per weekly tournament.
5. Players can register from 18:00 BST, with the opening rounds starting at approximately 19:00 BST.
6. Registrations to take place at Guest Services.
7. 7 players maximum per table.
8. Each player will receive 5000 worth of promotional play chips (40 chips at 25 and 40 chips at 100) and will have 7 hands to win as much as possible.
9. Each player must play every hand with a minimum bet of £100 and a maximum of £2000 per box.
10. All tournament chips are to be kept in full view of all players at all times.
11. The number of rounds will be determined by the number of players entering the weekly tournament.
12. Seating arrangements will be decided by picking one of seven cards, numbered from one (Ace) to seven this will determine which box the players will control.
13. The first player to the dealer’s left will be given a red marker that will allow them to make their decision; hit, double, split, or stand.
14. Players can only play one box per hand and are not permitted to play behind another players box.
15. There are no side bets accepted.
16. Blackjack pays 2 to 1.
17. Guests will be able to double down.
18. All other bets will be paid out as even money.
19. All other standard club rules apply, please see on site for details.
20. Insurance or even money will not be offered if the dealer has an Ace.
21. Players will have 5 seconds to make their decision.
22. The Tournament Director will start a timer.
23. If the player does not decide on the action of their hand in the allotted time, the red marker moves to the player on their left, they forfeit their turn, and no card will be drawn. The player will remain on the value of the cards at that point.
24. The betting order in each round staters with the player with the red marker in front of them.
25. Once the hand has completed the red marker moves to box 2 in order for the play to bet first. The bet has been made box 3 then makes his bet and so on until all 7 bats are in play.
26. The Player who has the greatest value of chips, in their possession, at the end of the round will win and enter the final.
27. After all the rounds have been completed, the winners of the qualifying rounds, one per round, will be entered into a final to play off.
28. The top 3 winners of the final will be paid accordingly.
• 1st Prize = £250
• 2nd Prize = £150
• 3rd Prize £100
29. Seats in the final will be chosen by whoever has the highest chip count in their possession in the qualifying rounds.
30. Seats will be allocated; a guest cannot join once a round has begun.
31. Any disputes will be resolved by the tournament director and their decision is final.

General Terms

1. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
2. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the winners and or their guests by way of redemption of the prize.
3. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.
4. The promotional period may be extended or reduced at management discretion.
5. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers’ Management discretion.

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.

INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and/or the Prize if applicable.

Welcome Back Terms & Conditions

1. Open to selected Aspers World members only, 18 years and over.
2. The offer is available at Aspers Newcastle, Northampton, Stratford and the Casino Milton Keynes.
3. Invited guests will receive an email or SMS from Aspers Casino containing a link to their QR code.
4. The offer is valid from a fixed number of days from the date the email is sent. The dates will be visible on the QR code.
5. Within the email, guests are advised to redeem their voucher at the Cash Desk or Guest Services at Stratford by showing their QR code.
6. Only one promotional free points voucher to be redeemed per customer per operational day.
7. Value of the voucher is the amount of Aspers World points added to members account, these will only be added upon redemption of the voucher in an Aspers venue.
8. Vouchers have no cash value, are non-refundable.
9. No photocopies or reprints accepted.
10. The offer and vouchers included are non-transferable and cannot be redeemed for any cash value.
11. Aspers reserve the right to amend or withdraw any time before the promotional period has begun or there has been any participation, at Aspers Management’s discretion, without prejudice to those already taking part.
12. Any disputes must be raised with a member of the Aspers Management team and are subject to Aspers’ Complaints and Disputes process.
13. The promotion is not available to employees or employee relatives of the Aspers UK Holdings Limited group, or anyone directly linked with the group or its employees.
14. Any guest who is barred or excluded from an Aspers’ premises will not be eligible to redeem the offer.

The Casino MK Poker League Terms and Conditions

1. This promotion is only available to Aspers World Members who participate in a regularly scheduled poker tournament held at The Casino MK.
2. This promotion will run from the 1st to the last day of each calendar month.
3. Customers will earn 20 points for entering a tournament.
4. Customers will also be awarded additional points for their finishing position on the final table. The awarded points are detailed below:

   Finishing Position	Points
   1st	100 points
   2nd	90 points
   3rd	80 points
   4th	70 points
   5th	60 points
   6th	50 points
   7th	40 points
   8th	30 points
   9th	20 points
   10th	10 points

5. The prizes are detailed below:
• 1st Prize- 5 free entries into any regularly scheduled poker tournament of their choice in the following month and 2,500 Aspers World points.
• 2nd Prize- 3 free entries into any regularly scheduled poker tournament of their choice in the following month and 1,500 Aspers World points.
• 3rd Prize- 2 free entries into any regularly scheduled poker tournament of their choice in the following month and 1,000 Aspers World points.
• 4th and 5th Prize- 1 free entry into any regularly scheduled poker tournament of their choice in the following month and 500 Aspers World points.
6. Re-entries, re-buys and add on’s are not included in the prize.
7. Prizes cannot be used for entry into satellite tournaments, private tournaments or special events.
8. If a customer is suspended for any reason, they will automatically be removed from this promotion and forfeit any prizes they had won.
9. In the event of a dispute, the card room manager/ supervisor will make a decision. If a customer is unhappy with the manager/supervisor’s decision, they can follow the dispute procedure as stated on our website: www.thecasinomk.co.uk.
10. The management reserve the right to amend or discontinue this promotion at any time by displaying a notice to that effect.

The Casino MK - LIVE BINGO RULES OF PLAY

1. The normal range of numbers is 1 to 90
2. Main session book cost £10.00
3. Each flyer cost £1.00.
4. At the start of each game the caller will announce which book/ticket is to be played and which combination must be completed to win.
5. You must not split the book.
6. The caller will select a number by operating a random number generator and the number is deemed called immediately the caller commences speaking.
7. The number will be shown on the media screen. In the event of a discrepancy the number shown will prevail over the number called.
8. If the number called appears on the combination in play the customer should mark off that number but leave it suitably legible to be easily checked.
9. The first customer who marks off all numbers on the combination, line ,2lines or full house, should call out before the next number is called to claim the prize. You must be heard and stop the game before the next number is called. The winning card must contain the last number called.
10. It is the customers responsibility to make themselves heard by the caller.
11. Where more than 1 game is played on the same ticket, the 2nd game cannot be won until the 1st game has ended and at least 1 further number has been called.
12. A host will check the winning ticket and the caller will confirm whether the claim is valid.
13. If more than one customer claims the prize will be divided equally. If the prize is non-monetary, it will be carried forward to a separate game or subject to a play off or substituted by cash or non-monetary alternative.
14. In the event of a machinal malfunction or duplication or incorrect game tickets being issued resulting in multiple claims, all claimants will share the prize equally.
15. Once the caller has declared the game closed and cleared the screen, no further claims will be accepted.
16. Where more than one game is played on the same ticket the second game cannot be won until the first game has ended and at least one further number has been called.
17. Ticket sharing or prize sharing arrangements are not recognised or permitted.
18. In the event of an equipment malfunction which prohibits the continuation of the game in progress, all stake and remaining prize pool will be return to customers during the session.
19. All or part of the participant fee may be waived at the discretion of The Casino MK.
20. A Jackpot will operate on the last Full House every day, to win the Jackpot the player must call a valid full house on/within the maximum number of numbers permitted on that day. The maximum number of numbers in respect of the Jackpot will commence at 46 and increase by 1 each week until won.
21. The Jackpot will commence at £250 and increase by £10 each day until won or reaching the cap of £1,000.
22. In the event there is more than one winner the Full House qualifying for a Jackpot the prizemoney will be equally shared.
23. Once a Jackpot has been won it will recommence the following week starting at £250 on/within 46 numbers.
24. In the event of a dispute the decision of the management is final.

The Casino MK - Aspers Live first round terms and conditions

1. Open to Aspers World members only, being 18 years or over.
2. Aspers Live first round promotion is available at The Casino MK.
3. This promotion runs on the last Saturday of every month when live music is performed at The Casino MK, from 9pm until midnight.
4. The Aspers Live first round offer is available to both members and non-members.
5. When a table for four or more is booked through easy pre orders, each member of the booking will receive their first drink order for free. This is to the maximum of six people.
6. The free drink can either be any house drink.
7. This offer will only apply to the first drink for each member of the party (up to 6 people) and not any drinks thereafter.
8. The offer runs an hour before the acts start and during the acts performance.
9. The offer ends once the nights act has finished performing.
10. The promotional period may be extended or reduced at management discretion.
11. The Casino MK reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at The Casino MK’s’ Management discretion.
12. Any disputes must be raised with a member of the Casino MK’s’ Management team.
13. The promotion is not available to employees of the Aspers UK Holdings Limited group or anyone associated with the group or its employees.
14. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.

The Casino MK Sunday roast offer

1. Sunday lunch offer available from 12noon until 7pm every Sunday in MK
2. Open to all customers
3. Not to be used in conjunction with Aspers World discounts
4. Menu only available on the dates and times specified