Terms, Conditions & Policies
These terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World cards. In these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person to whom a card has been issued.
These terms and conditions should be read in conjunction with the casino rules, available online at www.thecasinomk.co.uk. If you apply to join Aspers World, you agree to these terms.
Access to prize offers on tables, poker, slots or electronics requires Aspers World Voyager, Gold, VIP or Elite membership. Players must handover their membership card when redeeming prizes at Guest Services.
Voyager cardholders will be eligible for the following benefits:
Gold cardholders will be eligible for the following benefits:
VIP cards are awarded by invitation only. VIP cardholders will be eligible for the following benefits:
Elite cards are awarded by invitation only. Elite cardholders will be eligible for the following benefits:
To receive the full benefits of Aspers World, simply bring valid photo identification along to Guest Services and ask to sign up to Aspers World.
To cash out or buy-in over £1500, valid photo identification is required.
Once you have received your Aspers World card, simply insert the card into your gaming machine whilst you are playing or hand to your table games dealer and this will enable you to access instant prize rewardsg, receive details of all the latest offers, access to promotions and exclusive invites to special events.
Freeplay Xtra will automatically accrue every time you use your card and game on slots, electronic roulette or card games at any Aspers casino.
Each gaming transaction will earn you Freeplay Xtra at a rate of 2% of average theoretical win based on game hold and turnover during your session.
Freeplay Xtra balances will be expired once a customer has been inactive for a period of three months. Inactive means failing to record any carded visit or purchase at any Aspers property.
Freeplay Xtra can be redeemed once you have accrued a minimum of £1 in value.
Freeplay Xtra can be redeemed as additional gaming credit on slots and electronics or can be used for full or part payment on food and beverage purchases. To redeem Freeplay Xtra on slots simply enter your six-digit pin number (day, month, year of birthday in 01 01 01 format) via the player display screen and choose the amount you wish to redeem. Balances are only redeemable in £1 amounts. To redeem your Freeplay Xtra on food and beverage purchases simply hand over your card at the point of purchase and instruct the member of staff on how much you would like to redeem.
The Aspers Group is committed to conducting its business with integrity and to adopting respectable and ethical standards, acting across its business interests with due care and diligence. The Company is committed to compliance with the Gambling Act 2005, the Gambling Commission’s Licence conditions and Codes of Practice, the Anti-Money Laundering Regulations 2017 and the Licensing Act 2003.
The Company ensures that its employees are aware of and fully comply with the licensing objectives and will deal with the Gambling Commission in an open and co-operative way. We are committed to socially responsible gambling and run and support the Aspers initiative, 'Community Action for Responsible Gaming' (CARG), in any area that we operate an Aspers casino.
The Aspers Group has internal procedures in place to ensure that its business is conducted in compliance with all relevant primary and secondary legislation. The procedures will be communicated to all relevant staff and all those staff members who are required to hold a Gambling Commission Personal Licence will have the requisite competency for the licence held and the responsibilities associated with that position. We have well established staff practices and procedures in place including procedures for all staff to report grievances.
We believe that a well-structured and organised corporate business with well-trained management and staff is essential to our success. We deliver this success within the UK gambling legislative framework, working with our regulator through our management and compliance teams.
Damian Aspinall
Chairman
We all take risks, and gambling is a style of risk taking that can be exciting and fun. For most people who enjoy gambling in a casino it is an entertaining experience.
The temptation to try your luck or experience an early win may be irresistible. Each time you win you may find that you spend your winnings on more gambling, and if you lose you may desperately continue, hoping that a ‘big win’ is just around the corner. The more you do this the more absorbed you become in the activity.
This is why gambling can be habit forming. If you have lost control of your gambling, and gambling isn’t fun for you anymore read on, this information may help; or if you know someone who is not gambling responsibly, pass on this leaflet.
The following questions have been devised for gamblers to ask themselves
GamCare Certificate of Social Responsibility
SENSE allows people who believe they have a problem with their gambling to voluntarily enroll in a scheme to exclude themselves nationally from all land-based casinos in the UK.
SENSE Information
SENSE Enrolment form
GamCare operate the National Gambling Helpline and remains the first port of call for anyone experiencing problems with gambling. GamCare’s fully-trained advisers provide confidential advice, information and support to anyone experiencing a gambling problem, as well as to affected others. GamCare’s advisers take calls over the phone as well as through a secure chat system. The service is confidential and is available 8am until Midnight, seven days a week.
National Gambling Helpline 0808 8020 133
8am to midnight - 7 days a week
www.GamCare.org.uk
Global online support service for people who have been adversely affected by gambling. Our team of expert advisers deliver effective support via:
This site offers various help for the compulsive gambler including a Forum, Chat Room, Literature and of course most importantly a meeting finder
Meetings are the core of Gamblers Anonymous and they have meetings every day of the week throughout the UK
Gordon Moody Association offers a unique and intensive residential treatment programme in the UK for those gamblers most severely addicted
To apply for a position please complete the online form on http://gordonmoody.org.uk/
Helpline 08088 084000
www.nationaldebtline.co.uk
Offers advice and support to enable callers to deal with their debts in a proactive and informed way. Self-help information packs are sent free to individuals with debt problems.
Established by the Responsibility in Gambling Trust to provide advice and information about responsible gambling.
On this website, you'll find advice and get access to free, confidential help by phone or online. You can learn about how gambling works, check if you or someone you know may have a gambling problem, and find tips on how to stay in control
www.moneyadviceservice.org.uk
Tel 0300 500 5000
The Money Advice Service is an independent service which gives free, unbiased money advice to everyone across the UK – online, over the phone and face to face.
Aspers UK Holdings Ltd (the Group) is dedicated to protecting your personal information and informing you about how we use it. This privacy policy applies to transactions and activities and data gathering throughout the Group both land based and Internet based\Online. Please review this policy periodically as We may revise it without notice. This policy was last revised 18th May 2018. Each time you use Aspers casino services and gaming products or provide us with information, by doing so You are accepting the practices described in this privacy policy at that time.
In order to run our business and to provide you with information about products or services that may be of interest to you, We may collect "personal information" (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information or email address) or "demographic information" (i.e. information that you give us or that we collect, that is not personal information; this may include but is not limited to post code, home town, gender, username, age/birth date, browsing history information, your IP address and registration history.
If you join Aspers World, our loyalty program, we will also record your facial image and verify you are who you say you are by requesting some form of ID. This ID information will also be recoded. When you join Aspers World you will be given an Aspers World card, this can then be used at the gaming tables or in most of our Electronic products and for F&B purchases. A full set of terms and condition for Aspers World can be found on our web sites. Each time you use the Aspers World card we will record details of you visit to the Casino and we will also record any transaction you perform on the Gambling Products. When you use your card at the gaming tables the same will apply we will record the details of your gambling activity.
We use your personal information to enable us to efficiently run our business and to contact you about products and services that may be of interest such as events and promotions.
We also use your Personal Information to ensure we comply with the Casino Industry Gambling Regulations as specified by our Regulator, The Gambling Commission.
In order to uphold and comply with Anti-Money Laundering Regulations 2017 wemay pass on your Personal Information to Law Enforcement authorities who may make such requests in the line of their investigations.
If you have given explicit consent to do so then we will also share your Personal Information with our Aspers Online partner Stride, who will provide you with specific products and offers relating to Aspers Online.
The accuracy and integrity of your Personal Information is very important to us. If you feel at any time that the information we hold about you is incorrect or requires updating then please contact us by any means possible and we will update or correct our records.
We may periodically contact you or speak to you in person about the accuracy of your Personal Information as our efforts to ensure it is accurate are ongoing.
How long are we going to inform the customer we will keep their information
We do under normal circumstances and if you have not requested otherwise, retain your Personal Information for a minimum of 2 years.
If after 2 years you have made 1 or more visits to any of our Casino’s or you are an active online player at Aspers Online then we will contact you to verify that the information we hold about you is still accurate and that you are still happy for us to hold this information about you.
If after 2 years you have not made a registered* visit to any of our Casino’s or you are not an active online player at Aspers Online then we will remove your Personal Information from our databases and systems.
*A ‘registered’ visit is classified as a visit which has been recorded on our internal systems. Examples include via customer use of the Aspers World card, other recorded transactional activity or via redemption of a promotion (on-site).
Under the General Data Protection Regulation instruction, you have a number of rights regarding your Personal Information. (what follows is a short explanation, full details can be found at the Information Commissionaires Office web site: https://ico.org.uk/ )
Your Personal information may be passed onto a third party in the event of a transfer of ownership or assets, or a bankruptcy. We may also disclose personal information when we determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safely of Aspers services. We may also disclose your personal information to our subsidiary companies and other affiliated legal entities and businesses with whom we are under common corporate control. All of our subsidiary and affiliated legal entities and businesses that receive your personal information from us will comply with the terms of this privacy policy with respect to the use and disclosure of such information.
The Group and Aspers Online make every effort to ensure that your information is secure on our systems. We have staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing our systems and network security.
The Group has security measures in place to protect against the loss, misuse and alteration of your personal information.
If at any point we decide to use your personal information in a manner materially different from that stated at the time it was collected, we will notify you by way of an email or by post. This Privacy Policy is available on all our websites and we encourage you to review it periodically. Please note we will continue to have the right to change this policy and any related practices and how we use your personal information without notice as described herein, provided that such changes shall only apply to information gathered on or after the date of change.
If you have any questions about this Privacy Policy, would like to submit a Data Subject Access Request or amend your current preferences/personal information, please contact our Data Protection Officer via email at collator@aspers.co.uk or in writing to:
Collator
Aspers Casino Westfield Stratford City
312 The Loft
Montfichet Road Olympic Park
London
E20 1ET
Alternatively, enquires can be made in person at any of our Aspers Casinos. Please note that in all circumstances ID verification will be required before any Personal Information is released.
Data Subject Access Request FormAspers fully supports the objective detailed in the Gambling Act 2005 that gambling be conducted in a fair and open way.
Should you have any complaint or dispute about any gambling related decision, a member of our management team should be able to settle the problem for you at the time.
However, should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to the Independent Panel for Casino and Bingo Arbitration (IPCA).
The IPCA is tasked with reviewing any complaints or disputes relating to the land based casino and bingo industries that cannot be settled internally.
The process for settlement of any gambling related dispute is as follows:-
Significant Conditions
Pay £25 and receive £50 worth of slots play offer
Pay £20 and receive £30 worth of slots play offer
Complimentary Steak Night Voucher
Complimentary Sunday Lunch
Signification Conditions:
Tournaments
Semi-Finals
Final
Black Jack Tournament Rules
Signification Conditions:
Daily Tournaments (Tuesday 1st to Thursday 31st January 2019)
Local Finals (Sunday 3rd February 2019)
Wild Card Playoff (Sunday 24th February 2019)
Grand Final (Sunday 24th February 2019)
TIME | PRIZE |
---|---|
8PM | £50 |
9PM | £100 |
10PM | £150 |
11PM | £200 |
12AM | £500 |
CASH GAME | POT SIZE |
---|---|
£1/£1 | £100 |
£1/£2 | £200 |
£1/£2/£4 | £400 |
£2/£5 | £500 |
£5/£5 | £600 |
Finishing Position | Chips |
---|---|
1st | 20,000 |
2nd – 3rd | 18,000 |
4th – 6th | 16,000 |
7th – 10th | 14,000 |
11th – 15th | 12,000 |
16th – 20th | 10,000 |
21st – 50th | 8,000 |
Hand | Prize |
---|---|
Royal Flush | £100 |
Straight Flush | £75 |
Four of a Kind (Aces – Ten’s) | £50 |
Four of a Kind (Nine’s – Two’s) | £25 |
Aspers and The Casino MK cannot and will not be liable or responsible for your use of the SlotGuru App and any results. The SlotGuru app provides statistical machine volatility information but not does in any way predict your individual results. Please see terms and conditions of use at www.slotguru.net for further details. This does not affect your statutory rights. Please gamble responsibly.
The Champ of the month promotion runs from the 1st to the last day of the calendar month.
Prizes are detailed below:
1st Prize: Free entry into all regularly scheduled tournaments.
2nd Prize: Free entry into all regularly scheduled Saturday tournaments.
3rd Prize: Free entry into one regularly scheduled tournament*.
*- Any tournament excluding 5k Friday.
Player | Percentage Pay-out |
---|---|
Loser of the hand | 50% |
Winner of the hand | 25% |
Players on the table | 15% |
Cash Players in Card Room | 10% |
Player | Percentage Pay-out |
---|---|
Loser of the hand | 50% |
Winner of the hand | 30% |
Players on the table | 20% |
Two Bad Beat Hands
Player | Percentage Pay-out |
---|---|
Best losing hand | 35% |
2nd best losing hand | 25% |
Winner of the hand | 20% |
Players on the table | 15% |
Cash Players in Card Room | 5% |
Three Bad Beat Hands
Player | Percentage Pay-out |
---|---|
Best losing hand | 30% |
2nd best losing hand | 25% |
3rd best losing hand | 20% |
Winner of the hand | 15% |
Players on the table | 5% |
Cash Players in the card room | 5% |
Four Bad Beat Hands
Player | Percentage Pay-out |
---|---|
Best losing hand | 25% |
2nd best losing hand | 20% |
3rd best losing hand | 15% |
4th best losing hand | 15% |
Winner of the hand | 10% |
Players on the table | 10% |
Cash Players in the card room | 5% |
Five Bad Beat Hands
Player | Percentage Pay-out |
---|---|
Best losing hand | 25% |
2nd best losing hand | 20% |
3rd best losing hand | 15% |
4th best losing hand | 10% |
5th best losing hand | 10% |
Winner of the hand | 10% |
Players on the table | 5% |
Cash Players in the card room | 5% |
Six Bad Beat Hands
Player | Percentage Pay-out |
---|---|
Best losing hand | 20% |
2nd best losing hand | 15% |
3rd best losing hand | 15% |
4th best losing hand | 10% |
5th best losing hand | 10% |
6th best losing hand | 10% |
Winner of the hand | 10% |
Players on the table | 5% |
Cash Players in the card room | 5% |
Seven Bad Beat Hands
Player | Percentage Pay-out |
---|---|
Best losing hand | 20% |
2nd best losing hand | 15% |
3rd best losing hand | 15% |
4th best losing hand | 10% |
5th best losing hand | 10% |
6th best losing hand | 10% |
7th best losing hand | 5% |
Winner of the hand | 5% |
Players on the table | 5% |
Cash Players in the card room | 5% |
Eight Bad Beat Hands
Player | Percentage Pay-out |
---|---|
Best losing hand | 20% |
2nd best losing hand | 15% |
3rd best losing hand | 15% |
4th best losing hand | 10% |
5th best losing hand | 10% |
6th best losing hand | 10% |
7th best losing hand | 5% |
8th best losing hand | 5% |
Winner of the hand | 5% |
Cash Players in the card room | 5% |
Membership free to those aged 18 or over. Photo ID required if you look under 25 and to join Aspers World. Click here for our terms, conditions & policies. Please play responsibly