Casino Rules

1. Preliminary
   
   1. These are the Rules of Aspers (The Casino MK) Casino. (“casino”)
   2. Aspers The Casino MK Casino is owned and operated by Aspers (Milton Keynes) Limited (referred to as “Aspers”, “we”, “us” or “our”), a company registered in England and Wales with company number 04498928. Our registered office is at c/o WB Company Services Limited, 3 Dorset Rise, Blackfriars, London, EC4Y 8EN.
2. The Objects of the Casino are:-
   
   1. To provide patrons with opportunities for lawful gaming and other social and recreational facilities including the provision of food and refreshments.
3. Constitution
   1. The casino is owned by Aspers. All powers of Aspers in these rules may be exercised by the Directors of Aspers (The Casino MK) Limited and by Aspers’ Management team (“Management”) of the casino.
   2. Aspers will provide the casino with the premises and all reasonable necessities for carrying on the business of the casino in accordance with its objects and these rules.
   3. The Aspers shall be the sole authority for interpreting the rules of the casino premises and settling any disputes relating to the affairs of the casino. The conduct of patrons and any questions arising as to the rights or powers or duties of Aspers in relation to the casino shall be solely determined by Aspers.
4. Officers and Management
   1. Any one or more members of Management may review Aspers Rewards membership applications and suspensions.
   2. Aspers or Management may from time-to-time repeal or amend these rules as they see fit for the wellbeing of the casino and its patrons. Any rules or regulations so decided shall be binding on the patrons.
   3. Self-exclusion (SENSE and Casino Led Exclusion) may only be reviewed after 6 months has elapsed and by the General Manager, Deputy General Manager or CSM Gaming.
5. General Rules
   1. The casino will open during the hours permitted for the time being by the Gambling Act or any amending or substitute legislation. Intoxicating liquor may only be supplied in the casino during the hours permitted by the premises licence and whilst the casino is open and prepared to receive patrons.
   2. Patrons must be at least 18 years of age or over to enter the premises and ID Scan is in operation.
   3. Any patron who appears to look under 25 will need to prove they are 18 or over by providing photographic identification.
   4. Aspers reserves the right to shut off any portion of the casino premises at any time to exclude patrons there from.
   5. Aspers will prevent access to the casino to anyone acting in a disorderly manner or anyone who in its judgement is intoxicated.
   6. Patrons are prohibited from bringing alcohol onto the premises and may be refused entry if found in possession of alcoholic beverage.
   7. Patrons whose personal attire is unacceptable to Management may be refused entry.
   8. Aspers reserves the right to request any patron who is believed to be intoxicated to leave the premises.
   9. In the interests of safety of all patrons and staff, patrons must be prepared to offer any hand luggage, bags, carriers, or the like for inspection by Aspers’ staff appointed to that duty. Aspers and Management reserve the absolute right to refuse permission to carry any articles that appointed staff consider being inappropriate for passage into the casino.
   10. All property whatsoever from time to time brought into the casino by any patron shall be at the sole risk of the person bringing such property onto the premises and neither Aspers nor any employee of Aspers shall be liable for any loss or damage to any such article, however occasioned.
   11. No games of hazard or of chance shall be played on the casino premises other than those games agreed by Aspers in the course of its business.
   12. No patron may participate in gaming on the casino premises on behalf of any person not present on the premises at the time, and no patron shall so participate or endeavour to participate unless he is present on the casino premises at the time.
   13. Aspers shall fix total monies payable in respect of any game played at the casino for which table money is chargeable and the time or sessions during which such games may be played in accordance with the provisions of these rules.
   14. No credit shall be given to enable any persons to take part in gaming or in respect of losses by any person in gaming, to which rule shall be no exception.
   15. The casino premises operates CCTV surveillance systems which incorporate video and audio recording. CCTV is used for the protection and security of Aspers’ staff, property, and customers. Aspers shall comply with the Data Protection legislation with respect to the retention of data, data processing and disclosure of personal data – please refer to our Privacy Policy for further information.
   16. For the comfort of all patrons, mobile phones must not be used whilst at the gaming tables or poker tables during a hand.
   17. Cameras or any other recording devices may not be used in the casino without the approval of the Management.
   18. Aspers has absolute discretion to require any patron found in possession or suspected of being in possession of any electrical, mechanical, or computerised article or device for use within the casino premises to leave the premises and where appropriate to suspend, terminate membership or not allow access to the casino.
   19. Aspers is committed to ensuring the health and safety of its staff, patrons on the premises so far as is reasonable and practicable and Aspers will comply with all relevant.
   20. Legislation and approved codes of practice. The staff and patrons have a responsibility to act in a responsible manner to ensure their own health and safety and that of others in the casino.
   21. Aspers is committed to maintaining a safe environment in which patrons may enjoy the facilities provided. The manufacture, distribution, dispensation, possession or use of drugs or controlled substances is prohibited on the premises (this includes all land, property, building and parking areas) and offenders’ membership will be revoked. Aspers will also cooperate with the police in such matters.
   22. Aspers will not tolerate disruptive behaviour. Behaviour will be deemed ‘disruptive’ if casino property is intentionally damaged, threatening, abusive, indecent, or insulting words or behaviour are used towards its patrons or the casino’s employees. Aspers has an absolute discretion to suspend or terminate the membership or refuse entry. Aspers may share information about any criminal act or disorder committed in the casino by patrons with other Asper’s casinos and the relevant regulatory authorities.
   23. Aspers has a strict policy against discrimination and will not knowingly permit others to discriminate against any patron or staff member on the grounds of sex, race, disability, age, sexual orientation, or religious beliefs. Aspers will not tolerate any conduct which may potentially constitute harassment or discrimination against any patron or staff member.
   24. Aspers may initiate and will fully support a criminal investigation following an act of violence against any of its patrons or its employees.
   25. Aspers will remove and exclude from the premises any person suspected or found to have cheated or committed another criminal act. Under these circumstances any attempt to enter the premises will render the excluded person liable to civil action and in accordance with which Aspers will seek to recover its costs of such action. Aspers will also pursue criminal prosecution against those who commit offences on its premises.
   26. Aspers reserves the right to withhold funds where there is knowledge or suspicion that those funds have been exclusively or partly obtained unlawfully, whilst full investigations are concluded. Funds will be retained in the event the investigation confirms unlawful activity has taken place.
   27. Systematic or organised money lending between patrons within the casino is strictly forbidden.
   28. Smoking is only permitted in the designated area of the casino. Any person found to be smoking on the premises, not in the designated area, may be asked to leave.
   29. A patron who self-excludes or has been excluded by us from the casino agrees that Aspers will not be liable for any matter whatsoever if they enter Aspers premises prior to the expiry of the exclusion period.
   30. Full betting rules are available at the Guest Relations desk.
6. Protection of Customer Funds
   1. Funds are not protected in the event of the insolvency of Aspers (The Casino MK) Limited.
7. Complaints and Disputes
   1. Any complaint or dispute should be raised immediately with a member of the Management team. Should you be dissatisfied with the outcome of a gaming dispute you should ask a member of the Management team for an alternative dispute resolution (ADR) leaflet which outlines the process of further complaints.
8. Experian Identification Check
   1. An electronic identity check may be carried out at the customer’s request for an Aspers Rewards membership. Please note that this ID check does NOT leave a credit “footprint” on an applicant’s credit record. The ID check leaves an ID soft print that is only visible to the individual and not to any lenders and therefore does NOT affect an individual’s credit history or the ability to obtain credit. At no point during this search has Aspers accessed any credit or financial information on the applicant.
9. Anti-Money Laundering & Counter Terrorist Financing (“AML/CTF”)
   1. Patrons are required to produce an acceptable identification document when gaming or transacting at certain threshold levels to ensure Aspers’ compliance with legislative and regulatory Customer Due Diligence and Enhanced Due Diligence obligations.
   2. Aspers may, as part of its ID verification processes and general Enhanced Due Diligence policies and procedures, conduct screening upon patrons with recognised third-party providers where a business relationship has been established.
   3. Aspers has a legal obligation to ensure that any funds played in its casinos are legitimate and may, as part of its regulatory and legal obligations, seek or request information relating to the source of patrons’ funds which may be used for gaming transactions. Aspers also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that
      • Aspers has obtained the required information to its sole satisfaction: and
      • Aspers has completed any other processes that may be required under its policies and/or procedures or AML/CTF legislation.
   4. Aspers has a legal obligation to ensure that any funds played in our casinos are from a legitimate source. In addition to identification and occupation details, we may request further information and documentary evidence as to the source of a patron’s funds. The information will not be shared outside of Aspers Group, and records will be maintained in accordance with Data Protection legislation.
10. Responsible Operator
    1. Aspers recognises that a small proportion of its patrons may experience problems as a result of their gambling. Aspers is committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Aspers will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. Aspers also offers a self-exclusion programme via Self Enrolment National Self Exclusion (SENSE) with a minimum exclusion period of 6 months.
11. Aspers Rewards Terms and Conditions
    1. Aspers Rewards terms and conditions govern participation in the Aspers Rewards program and the issue and use of the Aspers Rewards Cards. Aspers Rewards rules are displayed on the website and a copy is available on request.
12. Exclusion of Patrons
    1. Aspers reserve the right to refuse to register patrons for membership at its sole and absolute discretion and shall not be obliged to provide patrons with any rationale for refusal.
    2. Aspers reserve the right to suspend the membership any patron(s) without notice, at any time, and without explanation. Such suspensions may also be enforced at any other casino in the Aspers Group.
    3. Aspers may, in its absolute discretion, at any time, without notice, and for any reason, indefinitely terminate the membership of any patron from the casino. Such termination of membership will also take effect in all other casinos within the Aspers Group. Any patron whose membership is terminated will forfeit any rights or privileges offered by the casino, Aspers Group, or its subsidiaries.
    4. If the membership of a patron is terminated in accordance with 12.3, Aspers reserves the right:
    • to remove the patron, and/or refuse the patron access to any Aspers Group premises:
    • to withhold from said patron the payment of stakes and/or winnings at the casino or any Aspers Group premises; and
    • not to proceed with any transaction and/or to freeze any monies in their possession until such time that they have obtained required information to its sole satisfaction, and/or that it is satisfied it has completed any other processes that may be required under applicable legislation and regulation.
13. Privacy
    1. For further information with regards to how your personal data is processed by us, please refer to our Privacy Policy

ASPERS REWARDS TERMS AND CONDITIONS

Summary of Significant Terms

PLEASE READ THIS NOTICE BEFORE PROCEEDING TO THE FULL TERMS AND CONDITIONS

We encourage you to carefully review these Terms and Conditions, as they impact your rights and may, in certain situations, result in restrictions on your Asper Rewards membership.

If you have any questions about these Terms and Conditions or need clarification on any part, please speak to an Aspers colleague in venue, who will be happy to assist.

Please pay particular attention to the Terms and Conditions highlighted below. Whilst each section of these Terms and Conditions should be fully read and understood, we especially want to highlight certain sections containing terms that may have a substantial impact on your membership of Aspers Rewards.

1. Only the following Aspers venues participate in the Aspers Rewards loyalty programme:
• The Casino MK, Xscape, 602 Marlborough Gate, Central Milton Keynes MK9 3XS.
2. Only one membership per person is permissible. Members may only have one active membership account at any one time.
3. Aspers Rewards Points will expire after a period of 365 days from the date they were earned. For example, any Reward Points earned on January 1st 2024 will expire if not redeemed before 31st December 2025.
4. Should a member not use their Aspers Rewards card for a period of 6 months, either to earn or redeem Reward Points, all Reward Points on their account will expire, regardless of when they were earned.
5. Aspers Rewards Points will automatically accrue every time you use your card and/or play on slot machines, electronic roulette terminals and table games including poker at any participating Aspers Casino. Aspers Management reserves the right, to adjust Aspers Rewards Points balances due to misuse, machine malfunction or computer error, etc.
6. Aspers Rewards Points can be redeemed once a minimum of £1 in value has been accrued for use on slots, electronic gaming machines and food and drink. A £5 minimum is needed for FREEPLAY Chips.
7. Aspers reserves the right to upgrade and downgrade Aspers Rewards accounts.
8. It is the responsibility of the member to notify Aspers of any change to their details including but not limited to a change to their name, postal address, occupation, email address and contact number.
9. We will cancel the Aspers Rewards account cards (and membership accounts) of all members who are excluded from Aspers casino facilities for any reason, including their own self exclusion, and all accrued benefits will be non- recoverable.
10. Aspers reserves the right to change the terms and conditions for Aspers Rewards in line with the Gambling Commission’s License Conditions and Codes of Practice (LCCP) “fair and open provisions”. Customers will be notified of material changes to terms and conditions before they come into effect, and this may be by a notice being displayed on casino premises. This term is without prejudice to those already entered into promotions related to Aspers Rewards.

These terms and conditions (“terms”) govern participation in the Aspers Rewards programme (“Aspers Rewards”) and the issue and use of Aspers Rewards cards. Within these terms, a “member” means a person who has agreed to the Aspers Rewards terms and to whom an Aspers Rewards card has been issued ("Cardholder").

FULL TERMS AND CONDITIONS

1. Information about us
   1. We are Aspers UK Holdings Limited (referred to as “Aspers”, “we”, “us” and “our” in these terms), a company incorporated in England and Wales with company number 07262042 and whose address is c/o WB Company Services Limited, 3 Dorset Rise, Blackfriars, London, EC4Y 8EN.
   2. Aspers UK Holdings Ltd, together with Aspers Group Limited form the ‘Group’, which provides land-based services in casinos through various software and/or platforms. Herein referred to as “Aspers”.
2. These terms
   1. These terms should be read in conjunction with the casino rules, available onsite and online at www.aspersrewards.co.uk. If you apply to join Aspers Rewards, you agree to these terms.
3. Participating Venues
   1. Only the following Aspers venues participate in the Aspers Rewards loyalty programme:
   • The Casino MK, Xscape, 602 Marlborough Gate, Central Milton Keynes MK9 3XS.
4. How to join Aspers Rewards
   1. Aspers Rewards is free to join. To create a membership account and receive the full benefits of the programme, guests must bring valid photo identification (see 4.2 below) along to the “Guest Services” area of an Aspers participating casino and ask to sign up to Aspers Rewards.
   2. Valid photo identification means a current passport, current UK photo driving license, current EEA member state identity card, current international photo driving license or current resident permit (resident permit - please ask at “Guest Services” for details).
   3. Only one membership per person is permissible. Members may only have one active membership account at any one time.
   4. Only the member listed on the card may participate in the Aspers Rewards programme by using the card associated with their account. Membership cannot be shared.
   5. Admission to Aspers Rewards may only be granted at Aspers discretion following an application for membership. An application may only be made in respect of an individual.
   6. All Aspers Rewards cards will remain the property of Aspers.
5. Aspers Rewards Points and Tiers
   1. Customers are able to earn Reward Points on their Aspers Rewards card. These are collected and displayed on Aspers Rewards card accounts as follows:
      1. Rewards Points: These are Points that are earned by customers via their gameplay and through selected promotions; and
      2. Tier Points: These are Points that are earned by customers via their gameplay only and will result in customers being awarded a status of ‘Blue’, ‘Silver’, ‘Gold’ , Platinum or ‘Black’, which entitle the customer to various different benefits. Tier Points cannot be earned through any type of promotion.
   2. Rewards Points and Tier Points will appear separately on an Aspers Rewards Card account; however, for the avoidance of doubt only Tier Points will contribute towards Tier Benefits and Tier Levels (defined below). A customer must ask a team member at an Aspers venue to check the total Reward Points and Tier Points balances on their account at any point.
   3. Aspers Rewards Points will expire after a period of 365 days from the date they were earned. For example, any points earned on January 1st 2024 will expire if not redeemed before 31st December 2025.
   4. Should a member not use their Aspers Rewards card for a period of 6 months, either to earn or redeem Points, all Points on their account will expire, regardless of when they were earned.
   5. Aspers Rewards has five levels of membership:
      1. The entry level of membership is ‘Blue’. You can reach a higher level by using the Aspers Rewards Card and collecting Tier Points between 1 January and 31 December during any calendar year, as follows:
      2. Silver: 3,000 Tier Points required annually;
      3. Gold: 6,000 Tier Points required annually;
      4. Platinum 12,000 Tier Points and
      5. Black: 25,000 Tier Points required annually, (together, the “Tier Levels”).
   6. Each membership level entitles the customer to additional benefits (“Tier Benefits”). These benefits are subject to separate rules, by which the respective Cardholders agree to be bound. These rules are available to relevant Cardholders online and in venue. A link to these rules can be found here: aspersrewards.co.uk. This includes further information about the Tier Benefits that apply to each membership level and how they can be redeemed.
6. Earning Aspers Rewards Points
   1. Aspers Rewards cards can only be used in Aspers participating casinos. Members can earn Aspers Rewards Points and Tier Points on slot machines, electronic roulette terminals, table games and poker.
   2. Once you have received your Aspers Rewards card, insert the card into a slot machine, electronic roulette terminal or hand to a dealer at a gaming table to start earning Points (“Aspers Rewards Points”). It is the customer’s responsibility to ensure their card is inserted properly in the machine when playing any electronic games.
   3. Aspers Rewards Points will automatically accrue every time you use your card and/or play on slot machines, electronic roulette terminals and table games including poker at any Aspers Casino. Aspers Management reserves the right to adjust Aspers Rewards Points balances due to misuse, machine malfunction or computer error, etc.
   4. Reward Points are calculated on the basis of a customer’s actual play and/or the customer’s average bet, the length of time the customer plays and the games played. Aspers uses reasonable efforts to track a customer’s play as accurately as possible but accepts no liability for any errors however so caused. It is the customer's responsibility to ensure they have handed their Aspers Rewards card to the relevant individual in charge of the table game. The determination of the Aspers Rewards Points awarded by Aspers shall be final.
7. Redeeming Aspers Rewards Points
   1. Aspers Rewards Points can be redeemed once a minimum of £1 in value has been accrued for use on slots, electronic gaming machines and food and drink. A £5 minimum is needed for FREEPLAY Chips.
   2. Aspers Rewards Points can be redeemed at: (i) the food and beverage outlet at any participating Aspers venue, if a customer wants to redeem Reward Points for food or beverages; or (ii) the Cash Desk of any Aspers venue for FREEPLAY XTRA or FREEPLAY Chips.
   3. FREEPLAY Chips for use on the tables are non-negotiable, must be played as a single bet and must be played until lost. FREEPLAY Chips cannot be changed for cash or chip equivalent. There is no maximum redemption amount per transaction. Free Play Chips cannot be used on even chance bets on roulette or to bet player and banker simultaneously on punto banco.
   4. FREEPLAY XTRA is used on slot machines and electronic roulette terminals or can be used for full or part payment on food and drink purchases. To redeem FREEPLAY XTRA at a slot machine or electronic roulette terminal, guests enter a six-digit pin number (day, month, year of birthday in 01 01 01 format) via the Aspers Rewards member display screen and choose the amount to redeem. Balances are only redeemable in £1 amounts. To redeem Aspers Rewards Points on food and beverage purchases, guests must hand over their Aspers Rewards card at the point of purchase and instruct the Aspers representative on how much they would like to redeem.
8. Terms of participation
   1. To participate in Aspers Rewards, members must be 18 years or over.
   2. Employees of Aspers are not eligible to join Aspers Rewards.
   3. Subject to these terms, Aspers Rewards may issue benefits to members, to be determined and awarded at Aspers absolute discretion, on the basis of information recorded by use of the card during the members’ visits to participating casinos operated by Aspers.
   4. Aspers may suspend or withdraw membership from any member who, abuses the Aspers Rewards programme or in any way brings the Aspers Rewards programme into disrepute.
   5. Aspers reserves the right to upgrade and downgrade Aspers Rewards accounts.
   6. The benefits of Aspers Rewards are intended for the use of the member registered to the card. If any member provides their Aspers Rewards card or details to any other person for the purpose of gaining benefits and/or Aspers Rewards Points, we reserve the right to either cancel or suspend the membership account of such member.
   7. It is the responsibility of the member to notify Aspers of any change to their details including but not limited to a change to their name, postal address, occupation, email address and contact number.
   8. In the event of death of a member, such member’s Aspers Rewards membership account will be cancelled, and no benefits will be accrued.
   9. We will cancel the Aspers Rewards account cards (and membership accounts) of all members who are excluded from Aspers casino facilities for any reason, including their own self exclusion, and all accrued benefits will be non- recoverable.
   10. From time to time, we may choose to subdivide tiers for certain promotions based on player attributes or behaviour. All information relating to each promotion, including the entry criteria, can be found in the relevant promotional rules for each promotion.
   11. In the event of there being outstanding monies owed to any Aspers venue, the Aspers Rewards benefits may be suspended pending payment, in full, of the outstanding debt.
   12. Aspers will not be responsible for lost or stolen Aspers Rewards cards, including any resulting misuse and the issue of a replacement card to a member will be at Aspers absolute discretion.
   13. In the event of a dispute, Aspers decision will be final and subject to Aspers Complaints procedure. Should a customer have any complaint or dispute about any gambling related decision or the loyalty programme, all complaints in the first instance should be submitted to the management of the appropriate Aspers venue. Further information on our Complaints procedure can be found at https://www.aspers.co.uk/complaints-and-disputes
   14. Members who cancel their Aspers Rewards membership will not be entitled to any benefits. Any member who cancels their membership may apply to rejoin the programme at any time.
   15. Any member may be excluded from Aspers Rewards, given reasonable cause, at Aspers discretion.
   16. Aspers will not be held responsible nor have any liability for third party products and services for whatsoever reason and howsoever arising.
   17. Aspers reserves the right to change the terms and conditions for Aspers Rewards in line with the Gambling Commission’s License Conditions and Codes of Practice (LCCP) “fair and open provisions”. Customers will be notified of material changes to terms and conditions before they come into effect, and this may be by a notice being displayed on casino premises. This term is without prejudice to those already entered into promotions related to Aspers Rewards.
   18. The data of all members is administered by the Aspers Data Protection Officer in accordance with the Data Protection Act 2018. Full details regarding how Aspers collects and manages personal data from its customers can be reviewed in the Aspers Privacy Policy (together with details regarding how to submit a data subject access request) available at www.aspers.co.uk/terms-conditions-policies.html#privacy-policy.
   19. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
   20. Governing law; both parties agree that these terms shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.

Complaints and Disputes

1. COMPLAINTS, DISPUTES & ALTERNATIVE DISPUTE RESOLUTION

• 1.1. Aspers Group fully supports the objective detailed in the Gambling Act 2005 and are committed to best practice on gaming and social responsibility and will ensure gambling is conducted fairly and openly in accordance with company procedures.
• 1.2 Aspers Group has put into effect policies and procedures designed to ensure the supervision at gaming tables is carried out by supervisors and dealers in order to ensure the integrity of gaming is not compromised.
• 1.3 A complaint means a complaint about any aspect of the company and staff conduct in respect of the licensed activities, and a dispute is any complaint which -
• a. Is not resolved at the first stage of the complaints procedure.
• b. Relates to the outcome of the complainant’s gambling transaction.
• 1.4 A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues, such as the service in the restaurant, the quality of the décor or facilities or the availability of space at a particular
• gaming table do not apply, as they would not indicate a possible threat to the licensing objectives.
• 1.5 Should a customer have any complaint or dispute about any gambling related decision, this should be raised immediately with a member of the Aspers management team who should be able to settle this at the time. If it is not settled the customer will be given a gaming dispute leaflet and is free to raise any such complaint or dispute at any time within a date which is not less than 6 months from the date of the disputed incident. The request will be acknowledged within 24 hours of receipt where gambling facilities are available 24 hours a day or within three working days otherwise.
• 1.6 The licensee’s process ends if the customers complaint remains unresolved eight weeks after the licence holder received it, or the customer and the licence holder reach a deadlock or final position in less than eight weeks. The licence holder will then write to the customer with a final letter to explain:
• a. The final decision.
• b. That this is the end of the operator’s complaints process.
• c. How to escalate the complaint to an independent ADR entity if the customer wishes to do so. Therefore, should a customer not be satisfied with the decision, and all internal avenues of dispute resolution have been exhausted, they may refer the matter to IBAS.
• 1.7 IBAS is tasked with reviewing any disputes relating to the land-based casino that cannot be settled internally. Thus, if the customer remains dissatisfied with the decision regarding their gambling dispute, they may refer the matter in writing or by email to time up to 12 months from the end of the operator’s complaints’ process. The application will be acknowledged within three working days of receipt
• 1.8 We recommend visiting the IBAS website: www.ibas-uk.com
  
  In order to make a claim through the IBAS website, you will need to register with the service. You will need a valid, working email address in order to register. Registration is quick, easy and free of charge.
  
  You will then need to complete an IBAS Claim Form by clicking on ‘Make a Claim’.
  
  If you have any difficulty using the website, you are welcome to complete a claim form by hand. We can post you a form, which we will ask you to complete and return.
  
  To request a form, either telephone us on 020 7347 5883 or write to us at: IBAS, PO BOX 62639. London EC3P 3AS
• 1.9 How long does IBAS process take?
  
  Once IBAS has received your completed claim form, they will contact the casino to seek their response.
  
  One of their Case Managers will then send any further questions to either you or the casino until they are satisfied that they have all of the information they need to make an informed decision.
  
  After that, the file containing all of that information is sent to members of IBAS Adjudication Panel. The panellists may have further questions or they may be satisfied that they have enough material to issue an adjudication.
  
  Once they have reached their decision, their findings are typed up and either emailed or posted to both you and the casino simultaneously.
  
  Typically, the whole process will take between 10 and 12 weeks but some cases are resolved faster and other, more complicated cases, may take longer.

2. ASPERS GROUP CASINO COMPLAINTS PROCESS

• 2.1 Any gaming complaint should be resolved by the Dealer and/or Gaming Supervisor at the time of the incident, however if the Dealer or Gaming Supervisor is not able to settle the matter it will be referred to the Duty Manager and Surveillance.
• 2.2 If you are not satisfied with the resolution of the dispute you will be given a gaming dispute leaflet and invited to put your concern in writing to the General Manager, The Casino MK, Xscape, 602 Marlborough Gate, Central Milton Keynes, MK9 3XS Email: Mk.gamingdisputes@aspers.co.uk
• 2.3 In response to your enquiry the General Manager will respond to you by email or write to you after investigating the dispute, explaining the decision.
• 2.4 If you are not content with the decision you may write to the Head of Compliance, Aspers Casino Stratford, Westfield Stratford City, 312 Montfichet Rd, London, E20 1ET or via email complaintsesc@aspers.co.uk who will independently investigate the matter.
• 2.5 If you are not satisfied with their findings you may escalate the matter further by having it referred to an Alternative Dispute Resolution entity (ADR) which is IBAS

3. ALTERNATIVE DISPUTE RESOLUTION FOR CASINO & BINGO ARBITRATION ADR PROCESS

• 3.1 The ADR controller will assign an ADR official to investigate the complaint and notify all parties concerned.
• 3.2 The ADR official will request all relevant evidence and documentation from all concerned parties and inform all parties of their right to withdraw at any time from the process. Both parties have a right to see the arguments, evidence, documents and facts put forward by the other party.
• 3.3 The ADR official upon receipt of the evidence will notify the parties that the evidence received constitutes a ‘complete complaint file’. An outcome (proposed decision/resolution) to the dispute will be issued within 90 calendar days from the date the “complete complaint file” has been received (in “certain exceptional cases” in “highly complex disputes” the ADR official is free, at his/ her own discretion, to extend the 90 calendar day deadline). During the course of the investigation the complainant will be kept in touch with progress at least every 30 days.
• 3.4 The ADR official will normally provide a draft report allowing reasonable time for comment from all parties. This may include any statements made and opinions given by experts.
• 3.5 The ADR official will consider any comments prior to completing the report.
• 3.6 The ADR official will provide a final report to the ADR controller outlining the outcomes and grounds on which the proposed decision/resolution is based.
• 3.7 When the ADR controller is satisfied that the process has been adhered to and the decision/resolution in the report is valid, the controller will forward the report to all parties concerned.
• 3.8 In accordance with the Gambling Commission’s expectation, gambling operators will offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000). For disputes over £10,000, the ADR procedure need not be binding – this would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
• 3.9 In accordance with consumer protection requirements, the customer is not legally bound to abide by any IBAS decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.

4. GROUNDS TO REFUSE TO DEAL WITH AN ALTERNATIVE DISPUTE RESOLUTION

• 4.1 An ADR Entity can refuse to deal with a dispute but the ADR Entity must provide both parties with a reason for declining the dispute within 3 weeks of receiving the complete complaint file.
• 4.2 The reasons a dispute can be refused† are if:
• a. The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity;
• b. The dispute is frivolous or vexatious.
• c. The dispute is being, or has been previously, considered by another ADR entity or by a court.
• d. The value of the claim falls below or above the monetary thresholds set by the body; however, IBAS does not set monetary thresholds.
• e. The consumer has not submitted the complaint to the body within the time period specified by the body, provided that such time period is not less than 12 months from the date upon which the trader has given notice to the consumer that the trader is unable to resolve the complaint with the consumer.
• f. Dealing with such a type of dispute would seriously impair the effective operation of the body.

General Sporting & Betting Rules

These Rules detail the terms under which Betting Terminal bets are accepted at Aspers (Milton Keynes) Limited. It is your responsibility to ensure that you are familiar with these Rules as we cannot guarantee that our staff will draw them to your attention. By making abet, you accept these Rules apply to the particular sport or event on which you are placing your bet (including any applicable daily payout limits).

You must exercise your own judgment in choosing to place a bet. You acknowledge that, in placing your bet you are not relying on any statement of any employee of Aspers relating to the subject matter of a Bet.

Bets can only be placed on the outcome of a future event. If Aspers mistakenly accept a bet for an event that has already occurred or if there is a clear indication of the likely outcome, then the bet will be void and your stake returned.

The customer must be 18 years or older.

Changes to the odds do not have any bearing upon bets that have already been placed and confirmed.

1. MAXIMUM PAYMENTS

   The maximum payout on any bet or bets involving one or more of the same selections are shown below. These maximum payout amounts will apply even if, by taking a price, the level of potential winnings exceeds these amounts.

   Where selections are taken from different categories listed below and are combined in multiple or accumulative bets, the lowest maximum payout limit will apply.

   Where a range of accumulators or other multiple bets are placed including a common selections) the maximum payout will apply to all those bets including that selection, even if the bets are placed over a number of days.

   Any group of customers who have placed the same combination of selections and we believe have been acting as a syndicate will be treated as one customer for the purpose of the limits below.

   • Minimum/Maximum Stakes, Payout Limits
   • Minimum stake per bet/betting slip: £0.50
   • Maximum stake per bet: £200
   • Maximum stake per betting slip: £300
   • The maximum amount that can be won with any ticket is £15,000
   • Maximum winnings per customer/per 24 hours*: £50,000
   • *24 hours is based on Aspers Gaming Day 9am to 9am
   
   

2. ACCEPTANCE & SETTLEMENT OF BETS

   1. No bet is accepted until we have provided you with a valid receipt that the bet has been accepted by us. Aspers (Milton Keynes) Limited reserve the right to refuse to accept the whole, or any part of any bet.
   2. It is the responsibility of the customer to check the receipt carefully as mistakes cannot be rectified after the event.
   3. It is your responsibility to ensure you check your receipt to verify that the amount you have paid and your bet details have been correctly recorded. Bets can only be cancelled or changed by mutual consent. You must retain your receipt until all bets on your slip can be fully settled, when any returns due will be paid upon the surrender of your receipt.
   4. In the event of a dead heat for first place, the stake money on a winning selection is divided by the number of winners in the dead heat, and the full odds paid to the reduced stake, with the remainder of the stake money being lost.

   
   A similar rule applies to the place part of a bet where, as a result of a dead heat, more than the required number of selections are placed.

   5. We reserve the right to void any bet accepted by us and withhold settlement if we become aware that the bet breaches the governing rules of the relevant sport or event in question.
   6. Any bet inadvertently accepted after an event has been resolved will be void.
   7. Any bet accepted in error and contrary to the provisions as stated above, will be void even if you have been provided with a valid printed receipt.
   8. We do not accept any responsibility for a bet not being placed for any reason, including but not limited to; computer, electricity failure, failure to telecommunications systems or services.
   9. We reserve the right to refuse payment on any bet where we are unable to substantiate the selections and the instructions on our bet capture system.
   10. Betting, by its very nature, is a fast moving environment. We will do all that we can to avoid any obvious errors or omissions in respect of the announcing, publishing, handicaps, place terms, runners or results.
   11. Instructions issued by means of a Press Announcement or by way of a notice displayed on our betting terminals are to be read as being part of these Rules.
   12. Aspers (Milton Keynes) Limited may use information that it collects from you when placing a bet to collate statistics and betting patterns. By placing a bet, you consent to Aspers use of such information.
   13. Where there is evidence of price, race, match or event rigging, we reserve the right to make bets void or withhold settlement of bets pending the outcome of any subsequent investigation.
   14. Sports Betting. We reserve the right to apply a rule 4 deduction to outright bets on sporting events when a player, contestant or team is withdrawn from the betting after having been declared to play. For betting purposes we consider a player to have been declared to play if he is included in a first round draw (for sports like tennis, snooker and darts) or its equivalent in other sports.
   
   

3. FOOTBALL

   An unplayed or postponed match will be treated as a non-runner for settling purposes unless it is played within the next 24 hours (local time of betting event) in which case the bet will stand. This also refers to games that started but where abandoned before the competition of 90 minutes play.

   Should a team be disqualified or banned from the league prior to the season, then all bets on this team will be made void. Should this happen after the first game of the league was played, the bets on this team will be settled as lost.

   if a player has not entered the field of play before the first goal has been scored, then this player is deemed a "non- runner" for the bet "Which player will score the first goal of the match", all bets on this player are void. If the "Own Goal" is scored by a player who is an option to bet on as the "First/Last Player to Score", the "Own goal" does not count for this player. This means that all bets on specific players to be the first/last to score are "lost".

   Further popular bets, which are offered for football events:

   • Rest of the match: Example if Arsenal were playing Blackpool and the current score was 6-0 the BETTING OPPORTUNITY will before the REST OF THE MATCH ONLY - as if the match started again at the time of placing the bet. The betting slip will indicate the actual score at the time the bet was placed: "Rest of the match from 6:0 - Arsenal" together with the bet for the remaining time i.e. Arsenal, as you think Arsenal will be able to win during the remaining time (the bet would be lost if no more goal would be scored and therefore Arsenal would draw during the remaining time).
   • Handicap: Handicap bets are settled on the basis that one of the teams is given a goal(s) start. Bets are settled by adding (or subtracting) the goal start to the 90 minutes result.
   • Double Chance: Bets are settled on the following possible outcomes in a specified football match - e.g. Barcelona - Real Madrid:
   • Home/Draw- Barcelona to win/Match to end in a draw
   • Away/Draw - Madrid to win/Match to end in a draw
   • Home/Away - Barcelona to win/Madrid to win
   • Drawn no Bet: A draw no bet market is betting on the result of a game by choosing which team will win, if there is a draw the selection is treated like a non-runner.
   • Over/Under: A bet on whether the final result of an event will be above or under a set amount of goals. If the Over/Under line is a whole number and the correct result is equal to it, the selection is treated as a non-runner.
   • Half Time/Full Time: Bets must indicate the result of both, half-time and full-time
   
   

4. PROBLEMS WITH BET INSTRUCTIONS

   1. We will only accept bets on matches and markets for which we quote prices. Any bet taken in error for a match, tournament or market for which no prices are available will be deemed void. In the event that any selections are unclear or illegible then those selections will be deemed void.
   2. Unless otherwise specified, all bets which state a particular team to win will be settled on the 90 minute result of the next match they play.
   3. From time to time we may offer betting on the 'outright result', 'to Win in Extra Time' etc.
   
   

5. AMERICAN FOOTBALL

   Abandoned or postponed matches are void unless rearranged and played within 24 hours (local time at the venue of the event) except for those bets that have already been determined at the time of abandonment or postponement. Unless otherwise specified, for all other bets the event must be played for a total of at least 55 minutes. If a money line, total or handicap bet ends in a draw and no odds have been offered for this option, all bets will be void, the stake will be paid back (odds: 1.00).

   The score at the end of play, including overtime if played, will be taken as the final result, with the exception of Quarter and First Half lines as these do not include overtime.

   • When handicap betting is available, if the match finishes as a tie, stakes will be returned
   • The Home Team is always listed second unless otherwise stated.
   • At least 55 minutes of play must elapse for bets to stand, unless otherwise specified.
   • Overtime counts for all bets unless otherwise specified.
   
   

   If a team is designated to play at home and the game is moved to a venue outside of the state where they reside, bets will be made void. All results as per the official governing bodies - the official Game Book provided at www.nfl.com, at www.ncaa.org, at www.nfleurope.com, at www.cfl.ca and at www.arenafootball.com.

   1. Money Lines. Both teams are priced to win the full game with no handicaps applied. When betting on the money line your team must win the game on the field in order for you to win the bet. For settlement purposes overtime counts. If the game remains tied after overtime, dead heat rules apply.
   2. Point Spread. A point spread bet is a bet on a team to win the game with handicaps applied. To even the match for betting purposes, the favourite gives the 'underdog' × points start. A favourite is indicated by a minus points handicap and the underdog by plus points. At the end of the match, the relevant handicap is added to, or subtracted from the selected teams' score to determine the point spread result. In the event of a tie on the handicap all stakes on this market are returned. For settlement purposes overtime counts.
   3. Game Totals. A total line is offered on the predicted total number of points scored. Prices are offered for the actual score to be over or under this quote. The total result is the combined total points for both teams at the end of the relevant period of play. When the combined scores of both teams equals the totals line then the stakes are returned.
   4. Game Wagers. At least 55-minutes of play must elapse for game bets to stand.
   5. Quarter/1st Half Lines. The relevant quarter or 1st half must be completed for bets to stand. The 4th quarter does not include overtime.
   6. 2nd Half Lines. 2nd Half Point Spread and 2nd Half Game Totals will be available after the 1st half of each game is completed and will be suspended as soon as the 2nd half commences. For settlement purposes the 2nd half lines include overtime. At least 25 minutes of play must elapse in the second half for bets to stand.
   7. Highest scoring quarter. For the purposes of highest scoring quarter betting, overtime does not count as part of the fourth quarter.
   8. First Touchdown. Bets on players to score the first touchdown will only be considered void (non runners) where the player was not in uniform for the match. Otherwise, bets are on the basis of all in, play or not. Bets on the first touchdown will stand as soon as a touchdown is scored, irrespective of any subsequent abandonment of the game.
   9. Ante-post (season betting). If the regular NFC/ AFC season is not completed, all bets on the Superbowl, Conference winners and eight divisions will be void.
   
   

6. ATHLETICS

   For settlement purposes, the podium position or medal ceremony will count as the official result.

7. BOXING

   In the event of a postponed fight, all bets will stand for 30 days. In every fight, a price is quoted for the drawn fight. In the event of a drawn fight, all bets on either boxer to win will be losers.

   The decision given by the referee at the end of a match will stand for settlement purposes. Any subsequent changes will not be taken into consideration.

   The result at the end of the contest is final. This includes any recounts of the judges' scorecards. Any subsequent changes made by governing bodies do not count for betting purposes. If a boxer fails to start a round then the previous completed round is considered the last round of the fight. Should there be a withdrawal, the fight being declared a "No Contest" or a substitution of one of the boxers concerned, bets will be void.

   1. Round Betting. If either fighter fails to answer the bell, his opponent will be deemed to have won in the previous round. If for any reason a points decision is awarded before the full number of rounds is completed, bets will be settled on the round in which the fight was stopped. Bets on boxers to win on points will be deemed winners only after all the scheduled rounds of the fight have been completed.
   
   

   If the fight does not take place for any reason and is started again within 3 full days after the original start date, then all bets count for the rescheduled fight. If the fight is NOT started within 3 full days after the original start date then all bets will be void. If a fight takes place in a country different from the original country then all bets will be void. If a fight takes place on a different venue but in the same country then all bets are valid.

8. CRICKET

   1. Limited Over Matches. All bets will be settled in accordance with the official competition rules. This will include matches where a reduction of overs has taken place. If the competition rules allow the final result to be a tied match, and a tie occurs and we were not offering a tie price, we will settle as a dead-heat. If, however, the competition rules require a bowl-out to decide the outcome of the match following a tie in normal play, the result of the bowl-out will be used for match bet settling purposes.
   2. Other matches. If a match is abandoned due to outside interference, all bets will be made void. Bets will also be void in a weather affected match where at least one ball has not been bowled.
   3. Test Matches. The draw is paid when no result is achieved at the end of 5-days scheduled play. If the teams finish the match (final innings all out or declared) tied on the same total before the scheduled end of play on the fifth day, the draw will be deemed a loser and match bets will be settled as a dead-heat between the two teams.
   4. Top Batsman Betting - Matches Bets on Top Batsman refer to the runs made in the first innings only. Bets will be void on any player not in the starting 11. If a selected player is in the starting 11 then bets are all-in, bat or not. All bets will be settled in accordance with the official competition rules. This will include matches where a reduction of overs has taken place.
   5. Top Bowler Betting. - Matches the same conditions apply as for Top Batsman.
   6. Series Betting. Outright series bets will stand provided one match has been played.
   
   

   Correct score bets will be void if the stipulated number of matches are not played.

   Abandoned or postponed matches are void unless rearranged and played by the end of the second following day (local time at the venue of the event) except for those bets that have already been determined at the time of abandonment or postponement. If the match does not take place within 48 hours, your bet will be void.

   If a match is officially declared with 'no result, all bets on that match will be void. If a match is affected by external actors (such as bad weather), we will settle your bet based on the official competition rule (this includes matches affected by a mathematical calculation such as the Duckworth-Lewis method (DL) or the Jayadevan system (VJD)). If a match ends in a draw or through bowl-off the match betting market will be settled as void.

9. CYCLING

   1. Tour Betting Bets stand on all cyclists whether they participate or not. Bets will be settled on the podium result regardless of any appeals or objections.
   2. Stage Betting Bets will be determined by the result at the podium presentation.

   The winner of the race or stage will be settled on the result of the podium presentation. If there is no podium presentation, bets will be settled on the result immediately declared by the official governing body, irrespective of any subsequent enquiry.

10. DARTS

    1. Match Betting The player progressing to the next round will be deemed the winner, unless a walkover has taken place, when all match bets will be void
    2. Set/Correct Score Betting If the required number of sets or legs to win have not been played, all set/correct score bets will be void.

    In the event of a match starting but not being completed, the player progressing to the next round or being awarded he victory will be deemed the winner for settlement purposes. In the event of a league match starting but not being completed bets will be settled based on the official competition rules.

11. GOLF

    1. Bets will be void on any player failing to tee off in the first round. Bets on any players who are subsequently disqualified or withdrawn will be deemed losers.
    2. Tournament Group/ Top Nationality Betting Bets will be void on non-players and Tattersalls' Rule 40 deductions may apply. Dead Heat rules will apply.
    3. Two/Three Ball Betting. Should any player not play in a 2/3 ball, then all bets on that 2/3 ball will be void. Also, if any player in a 2/3 ball match fails to complete 18-holes in that round, that match is void. In the event of a 2/3 ball being re-arranged, all bets will stand on the original pairings/groupings.
    4. Tournament Winner Betting All outright bets are settled on the trophy presentation.
    5. If a tournament is reduced from the scheduled number of holes, any outright bets placed after the final completed round will be void.
    6. 72-Hole Match/Threesome Betting the winner will be the player achieving the highest placing at the end of the tournament (playoffs included). A player missing the cut is deemed the loser. Where both/all players miss the cut the lowest score when the cut was made will determine settlement.
    7. In the event of a player withdrawing from the tournament before the completion of the first round (18 holes) then all bets on that match/threesome will be considered void. If a player completes the first round and then subsequently withdraws, bets on the withdrawn player will be settled as losers.
    
    

12. MOTOR SPORT

    Throughout the motorsport rules, any reference to drivers should be deemed to include riders, and references to cars should include bikes.

    1. Race Betting. The result at the time of podium presentations counts. All drivers in place to start the warm up lap are deemed as runners.
    2. Championship Betting Bets stand on all drivers and constructors whether they compete or not. Bets will be settled in accordance with the initial Official result given by the governing authority. Any subsequent change to the official result, due to legal challenge or any other reason is ignored for bet settlement purposes.
    3. Race Head to Heads (match bets). The winner of a race head to head will be the driver with the higher finishing position, or the driver who completes the most laps. In the event that two drivers retire on the same lap, bets are void. If either driver fails to appear on the grid for the start of the parade lap then all bets on that head to head are void.
    4. Fastest Qualifier. The driver achieving the fastest official qualifying time in the named qualifying session is the winner. Any subsequent demotions do not count for settlement purposes. Official placings count if times are identical.
    5. Qualifying Match Bets. The driver achieving the faster official qualifying time is the winner. If either driver fails to start a lap in the official race qualifying session, then all bets on that match are void.
    6. To Be Classified (F1)/To Complete The Race. The official FIA classifications will be used when settling this market. Drivers who complete 90% of the number of laps completed by the winner of the race will be classified by the FIA. and will be settled as winners in 'To Be Classified' betting.
    7. Number of Race Leaders. The driver who is in the forwardmost car (normally Pole Position) on the grid at the start of the race counts as a race leader. Subsequent to the start of the race any other driver who crosses the Start/Finish line as the first car on the road counts as a race leader.
    8. Finish in the Points/on the Podium. The result used for settlement is as at the time of the podium presentation. Subsequent disqualifications and/or appeals will not affect bets. Single bets only are accepted on these markets. These markets are win-only.
    9. Fastest Lap. The official result at the time of the podium presentation for the race will be used. If a Grand Prix is abandoned and no official result is declared, all bets on that race will be void. If a driver fails to appear on the grid prior to the start of the warm-up lap, all bets on that driver will be void. If a race takes place on a different venue then all bets placed on the race before the announcement will be void. Bets will be determined by the official standings immediately following an individual race as well as the final Grand Prix of the season and will not be affected by any subsequent enquiries.
    10. Head-to-Head betting: If all drivers finish the race, the winner is the driver with the best official finishing position at the time of the prize ceremony. If both drivers in the bet are non-finishers, the driver who completed the most laps is considered winner.
    
    

13. RUGBY UNION/LEAGUE

    1. The score at the end of the second half, not extra time, will be taken as the final result. In matches where handicap betting is being offered, winning margin and correct score betting is from scratch. In First Try betting, penalty tries do not count.
    2. When we offer both 80 minute and handicap betting but neither is specified on the slip, the bet will stand on the 80 minute result.
    3. When we offer prices for handicap betting only, regardless of any instructions marked on the slip, bets will be settled on the handicap result.
    4. Selections and Stakes Only matches for which we quote prices may be selected. Selections for unquoted matches will be void, and the remainder of the bet will be valid provided that any stipulated minimum number of selections is achieved.
    5. Void Selections A selection from a match which is postponed, abandoned or played at a reversed venue, or which is against different opposition to that listed, will be void and will be treated as a non-runner for settlement purposes.
    6. Outright Betting Outright bets placed on the league will be settled on the winner of the grand final and not the regular season, unless otherwise stated. This also applies to AFL (Australian Football League).
    
    

14. SNOOKER & POOL-BILLIARD

    1. If a player fails to start a tournament or match, all bets on that player, or individual match, will be void. A snooker match is deemed to have started with the break for the first frame. If the full number of frames in a match is not completed, bets on the correct frame score will be settled as void and your stake will be refunded. If one player withdraws or is disqualified and the match has already started, the player progressing to the next round will be considered the winner.
    
    

15. TENNIS

    1. Matches must be completed for bets to stand unless that market has been unconditionally determined at the time the match ended (e.g. First Set winner with final score of 6-3 2-0 retired). If a match is interrupted or postponed, the bets within the framework of the tournament will remain valid until the match is completed. However, matches that are interrupted or postponed, but which do not take place within the framework of the tournament (e.g. exhibition matches), will be declared invalid if the match is not resumed and completed within 72 hours. In the event of an incomplete match for any reason, undetermined bets will be deemed to be void and the stakes will be returned.
    
    

16. BASEBALL

    1. Listed Pitchers. In the event of pitchers being listed, both pitchers must start the game and throw at least one pitch for bets to stand. If either pitcher fails to start the game for any reason, the bet will be deemed as void and the stakes will be returned. Where we do not name a pitcher next to a team, then bets accepted on that team will stand regardless of the starting pitcher.
    2. Side Betting. if a game is "called", or suspended, winners and losers for betting are official after at least 5 innings of play unless the home team is leading after 41⁄2 innings. If a game is "called" or suspended, the winner is determined by the score after the last full inning (unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called.) Stakes will be refunded if the home team ties the game and it is then suspended. All games must start on the scheduled date for bets to stand. If a game has been postponed or cancelled before its due start time, all bets will be void. Similarly in the event that a game is carried over to a subsequent day, then all bets will be void.
    3. Total & Runline Betting. When betting on total runs (over/under) or runlines, the game must go to 9-innings (81⁄2 if the home team is ahead) for bets to stand.

    A baseball game is cancelled and the stakes refunded if the game has not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned all bets on the game will be void, the stake will be paid back (odds: 1.00).

17. BASKETBALL

    A basketball game is cancelled and the stakes refunded if the game is not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned the results are regarded to be official if less than 5minutes are left at the time of abandonment. That means:

    • At least 43 minutes of play e.g. for NBA (48 minutes regular playing time)
    • At least 35 minutes of play e.g. for WNBA, NCAAB, FIBA (40 minutes regular playing time)
    
    

    Otherwise all bets will be void, the stake will be paid back (odds: 1.00).

18. WINTER SPORTS

    These rules cover winter sports such as cross country skiing, alpine skiing, ski jumping and biathlon. Podium positions will count as official results, regardless of any subsequent disqualifications. If there is no podium ceremony, settlement will be determined in accordance with the official result declared by the governing body at the end of the event.

19. ICE HOCKEY

    An Ice hockey game is cancelled and the stakes refunded if the game is not begun within 24 hours (local time of

    betting event) of the original scheduling. If the game has started and was abandoned the results are regarded to be

    official if less than 5 minutes are left at the time of abandonment. That means:

    • At least 55 minutes of play for "American Ice Hockey" e.g. NHL, AHL UHL, WHL, OHL and Quebec Major Junior hockey league
    • At least 60 minutes of play for "Non-American Ice Hockey"
    
    

    Otherwise all bets will be void, the stake will be paid back (odds: 1.00).

    Overtime (including any subsequent shootout), doesn't count unless stated otherwise. In the event of a shootout, the winning team are credited with one goal and this counts for all markets where applicable (e.g. 2-Way markets are settled on the score at the end of regulation time, unless specifically stated otherwise.)

    If a moneyline, total or handicap bet ends in a draw and no odds have been offered for this option, all bets will be void, the stake will be paid back (odds: 1.00).

20. DISPUTES

    Any dispute should be raised with a member of the management team immediately. Should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to Independent Betting Adjudication Service (IBAS). IBAS are tasked with reviewing any complaints or disputes relating to betting that cannot be settled internally.

    The process for settlement of any betting dispute is as follows:

    1. The matter should be raised with a member of the management team
    2. If you are not satisfied with their decision, you should put your concerns in writing to the General Manager of the casino, at Aspers, The Casino MK, Xscape, 602 Marlborough Gate, Central Milton Keynes, MK9 3XS
    3. If still not satisfied with the decision, you should put your complaint in writing to: The Head of Regulatory Compliance and Surveillance, c/o WB Company Services Limited, 3 Dorset Rise, Blackfriars, London, EC4Y 8EN.
    4. Should all internal avenues have been exhausted and you are still not satisfied with the decision regarding your betting complaint or dispute, you may refer the matter in writing to Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS
    
    

    Should all internal avenues have been exhausted and you are still not satisfied with the decision regarding your betting complaint or dispute, you may refer the matter in writing to Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS

    
    

The Casino MK Hand Hunter Terms & Conditions

• The MK Hand Hunter promotion will start on Tuesday 1st April 2025. This promotion will continue to run until all qualifying hands have been made. At this point, the list will reset and continue on.
• The list of qualifying hands is pre-determined and cannot be changed until after that list has been completed. Management reserve the right to modify the qualifying hand list throughout this promotion.
• This promotion is only available on Texas Hold ‘Em cash games played live at The Casino MK. Private games will not be included in this promotion.
• All qualifying hands must be dealt by a house dealer. Self-dealt cash games will not be eligible to take part in this promotion.
• Any customer wishing to claim a prize must be an Aspers Rewards member.
• A list of hands will be displayed in the Cash Game Area. Each time a player makes one of these hand combinations, they will receive a percentage pay out of the total money accumulated at that time.

Hand Order Won	Percentage Paid*
1st	10%
2nd	15%
3rd	20%
4th	25%
5th	30%
6th	40%
7th	50%
8th	60%
9th	70%
10th	80%
*All payouts will be rounded to the nearest whole pound sterling (£.s)

• The fewer hands remaining, the higher the pay-out. When all combinations have been made, the board will reset and another list of hands will be displayed.
• The jackpot total will be updated and displayed daily, along with the remaining hands to be claimed.
• The pot will be funded by taking £1 from every pot over £20.
• Any monies remaining will start the following jackpot for the next list of hands.
• A player must use both hole cards in the best 5 card combination. Kickers are included for Quad’s.
• The pot must be a minimum of £20 in order for the hand to qualify.
• Only a displayed hand can claim the pay-out. It is the player’s responsibility to display their hand.
• The hand does not need to go to showdown. The player need only show their hand once all betting action has been completed to claim their prize.
• If 2 or more hands are claimed in the same night, the 1st hand will claim from the displayed prize fund. The prize fund will then be updated and any further pay-out will receive a percentage from the updated prize fund.
• If 2 or more hands are called at the same time, the payout percentages will be added together and split between those players. Eg- 1st and 2nd are called together, 10%+15%= 25%. Split between 2 means each player wins 12.5%.
• If the same hand is called by 2 or more players at the same time, the payout percentage for that claimed position will be split between the number of players claiming the hand. Eg- 2 players claim the 3rd hand together, 20% split between 2 means each player wins 10%.
• No player, whether involved in the hand or not, can verbally or otherwise communicate to player that a possible hand is available. This could void any pay-outs.
• If players agree to run the board more than once, any hand combinations can only be claimed from the 1st board.
• The supervisor/manager’s decision is final. If a customer disagrees with the decision, they can follow the dispute procedure as listed on our website: https://www.thecasinomk.co.uk/terms-conditions-policies.html#complaints-and-disputes
• The management reserve the right to amend or discontinue this promotion at any time by displaying a notice to that effect.

The Casino MK Prize Draw Tuesday Prize Draw Terms & Conditions

• The promotion will run from Thursday 1st April until Tuesday 27th May and is only open to Aspers Rewards members (18+).
• Tickets can be collected every Tuesday in April & May from 12pm at Guest Services and are limited to Gold, Black & Platinum x 3 Silver x 2, Blue x 1
• 3 unique winners will be drawn per hour from the tombola at 9pm, 10pm and 11pm.
• A total of 9 prizes can be won every Tuesday in April (1st, 8th, 15th , 22nd & 29th April) and Tuesdays in May (6th, 13th, 20th and 27th)
• Entry tickets must be in the tombola 5 minutes before the draw.
• Members must be present at the time of the draw to win. Winners will be chosen randomly from the tombola and will have 1 minutes to claim the prize by producing their membership card. The winner will be announced up to 3 times and if the prize is not claimed within 2 minutes, a re-draw will take place.
• Prize draw tickets are only available on the day of the draw.
• The Aspers Rewards member’s name and membership number must be displayed on the entry ticket and verified for the member to be confirmed as a winner.
• The Promoter is not responsible for any entries that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
• The tombola will be cleared after the final draw at 11pm on each Tuesday in April and May.
• Each draw will be made on the hour 9pm, 10pm & 11pm and three tickets each time will be drawn. The first ticket drawn will receive £50, the second ticket drawn will receive £30 and the third ticket drawn will receive £20.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of Venue Management for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other conditions contained in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling prizes.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

The Casino MK “Weekly Live Roulette Tournaments” Terms and Conditions

1. The April Weekly Live Roulette Tournaments are open to Aspers Rewards members only (free to join for all those aged 18 or over with photographic ID).
2. The April Weekly Live Roulette Tournaments are free to enter, no purchase necessary.
3. Guests will have a chance to play the weekly Live Roulette tournaments every Thursday throughout April at The Casino MK
4. The weekly Live Roulette Tournaments will take place on the following dates.
• Thursday 3rd April, Thursday 9th April, Thursday 17th April, Thursday 24th April

Weekly Tournament Mechanics

Guests will be required to register from 18:00 to take part on the day of the specified tournament.

5. Registrations start 1 hour before the start of the tournament at 19:00
6. Registrations takes place at Guest Services at The Casino MK.
7. Places will be awarded on a first come first served basis and subject to availability.
8. Every participant will be awarded 100 tournament chips to play during the tournament. Tournament chips have no cash value and cannot be transferred to another individual.
9. Each session will last 5 spins. Players will play the 5 spins in their session to win as much as possible.
10. The session will consist of up to 5 participants on a designated roulette gaming table(s). Normal play will not be allowed on these table(s) during the tournament.
11. The 1st, 2nd, 3rd, 4th & 5th highest number of points accumulated during the weekly tournament shall win the following prizes:
• 1st Prize = £100.00
• 2nd Prize = £75.00
• 3rd Prize = £50.00
• 4th Prize = £25.00
• 5th Prize = £25.00
12. Guests can enter multiple tournaments and win multiple cash prizes.
13. The winners for each weekly Tournament will be announced directly after the conclusion of the last round.
14. Cash prizes only will be awarded throughout the weekly Tournaments and paid out at Cash Desk.

General

15. In the event of a tie breaker, a coin will be flipped to determine the winner.
16. Any disputes must be raised immediately with a member of the Management team.
17. In the event of any dispute the Managers decision will be final.
18. Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions
19. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
20. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the winners and or their guests by way of redemption of the prize.
21. Any customer who is barred or excluded will not be permitted to take part in the competition.
22. Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.

INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and/or the Prize if applicable.

Complimentary Stay Atlantis Paradise Island in The Bahamas Terms & Conditions

1. Offer is valid one time from April 1-October 31, 2025.
2. Three-night minimum stay is required to qualify for this offer.
3. Blackout dates will apply.
4. Subject to hotel availability.
5. Customer is responsible for VAT, resort fees and housekeeping gratuities (unless otherwise specified).
6. Airfare and meals are not included unless specified.
7. Complimentary room taxes are valid only on complimentary room night offers.
8. Guests are responsible for room taxes on all pay nights. Offer is valid for 1 (one) room only.
9. If room type changes, fees and housekeeping gratuity will adjust accordingly.
10. Resort credit is valid for 4 nights and is allocated per night and will not accumulate for the trip if it is not depleted on an individual day.
11. Resort credit is not valid for gratuities or value-added taxes (VAT).
12. Limit one resort credit promotion per player account.
13. Unused resort credits will be forfeited. No cash value.
14. Offer is non-transferable and cannot be combined with any other Crown UK or Atlantis offers.
15. Customer must post a credit card at time of reservation.
16. Additional room and room nights may be available at a special casino rate.
17. Room is based on double occupancy.
18. Additional guests over the age of 12 will result in an additional charge per person per night.
19. Atlantis management reserves the right to modify, change or cancel at its sole discretion.
20. Any upfront complimentaries will be applied to your preferred player account.
21. Additional complimentaries may be available once all upfront complimentaries have been earned.
22. Guests must cancel their room 7 days or more prior to their arrival date and receive a cancellation number in order to avoid a cancellation penalty.
23. If guest cancels their room 6 days or less prior to their arrival date, guest is subject to a cancellation charge of the first night's room rate.
24. Reservations that are no shows/not cancelled will result in the guest being charged for the full length of the stay booked at the nightly cancellation rate.
25. Nightly cancellation and no-show rates are The Coral $200, The Royal $300 and The Cove/The Reef $450.
26. Gambling Problem? US 800.522.4700 · Bahamas 880.522.4700.

The Casino MK Easter Stamp Card Terms and Conditions

• The promotion will run from Sunday 23rd March – 30th March & 6th April -13th April and is only open to Aspers Rewards members.
• Stamp cards will be available to collect from Guest Services from when the Casino opens at 12pm on the first day of the promotion.
• Customers can earn one stamp per day when they present their Aspers Rewards card and Easter stamp card to Guest Services.
• Stamps cannot be issued retrospectively and can only be issued to the Aspers Reward member detailed on the card.
• It is the customer's responsibility to ensure that their card is stamped every day that they visit.
• Stamp card 1: Customers will have the chance to collect 4 stamps between 23rd – 29th March and can collect their easter egg bundle on Sunday 30th March.
• Stamp Card 2: Customer will have the chance to collect 4 stamps between 6th -12th April and can collect their easter egg bundle on Sunday 13th April.
• No Back dating is permitted, and Easter eggs can only be collected on days specified.
• Once customers collect 4 stamps, they will be entitled to collect a bundle of 4 easter eggs on each collection date.
• All collector cards must be redeemed by Sunday 30TH March 00.00 and Sunday 13th April at 00.00.
• The Promoter is not responsible for any stamp cards that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
• No cash alternative available.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of the Aspers management team.
• The Promoter reserves the right to cancel or amend the promotion at any time. If you have already met the qualifying criteria for the promotion, then you will be entitled to participate in the promotion at the terms you entered it, (subject to any expiry or other conditions contained in these terms) and you will be entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling prizes.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

The Casino MK Monday Madness Terms and Conditions

• The promotion will run from Monday 7th April 2025 – Monday 30th June and is only open to Aspers Rewards members.
• Valid for use on all Slot and Electronics machines
• Exchange £20 cash for £30 Slots/ER play
• Slots and Electronics - all promotional funds must be staked before cashing out.
• One Winning Wednesday promotional offer per person per day.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of the Aspers management team for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling prizes.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

Disregard or failure to meet any of these terms may result in the management cancelling prizes.

£4 Pints and House Drinks

• The promotion will run from Monday 7th April from 12pm and is open to all customers.
• Offer is only available on Mondays.
• Customers will be entitled to purchase any Draught beer, 175ml house wines.
• 25ml house spirits- Morgan dark, morgan spiced, morgan white, bells, bulleit bourbon, Courvoisier, gordons, gordons pink, JJ vodka, martell vs for £4.00 per drink.
• The offer is not transferable, cannot be used in conjunction with any other offer and no cash alternative is available.
• Aspers Rewards discounts do not apply.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of Venue Management for resolution.
• Disregard or failure to meet any of these terms may result in the management cancelling the offer.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8
E

The Casino MK “Daily Deals” Promotion Terms and Conditions

DAILY DEALS – TUESDAY – BUY ONE SNACK ITEM & RECEIVE THE SECOND ITEM HALF PRICE

• The promotion will run from Tuesday 4th February and is open to all customers.
• Purchase one full priced Snack Item from the Snack bar menu and receive any other snack item half price. The cheapest item will be discounted to half price. Must be served at the same time.
• Offer is only available on Tuesdays.
• The offer is not transferrable, cannot be used in conjunction with any other offer and has no cash value.
• Aspers Rewards discounts do not apply.
• Offer is only available in the Tanzibar and cannot be purchased in Clary’s Bar & Grill.
• Items cannot be substituted for different items and no cash alternative is available.
• Any complaints or disputes should be brought to the immediate attention of the Aspers management team for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from terms and entitled to any benefits associated with the promotion participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling the offer.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

Fish Friday

• The promotion will run from Monday 3rd February and is only open all customers.
• Customers can order a £10 fish & Chip meal in Clary’s Bar & Grill
• Offer is only available on Fridays between 5pm – 23.30pm
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of the Aspers management team for resolution.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

Beer, Burger and a Bet

• The promotion will run from Thursday 6th February 2025 and is open to all customers.
• This offer includes a choice of Clary’s Aberdeen Angus Burger or Chargrilled Chicken Burger or Vegan Burger, a pint of Coors, Staropramen, Aspall Cider, Doom Bar or draught soft drink and a £5 free bet for £12 per person.
• Visit Clarys restaurant participate in the offer.
• Customers will receive a burger and drink voucher and a £5 promotional gaming voucher to be used on the tables or slots machines on the day before 00:00.
• Free play bets cannot be broken down into smaller denominations.
• Promotional vouchers are valid until lost and cannot be exchanged for wheel or cash chips.
• The offer is not transferable and cannot be used in conjunction with any other offer.
• Aspers World discounts do not apply, and no cash alternative is available.
• The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of Venue Management for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling the offer.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

The Casino MK £20 Matchplay – Electronic Roulette Terms and Conditions

• The promotion will run from Monday 6th January – 2nd February 2025 and is only open to Aspers Rewards members.
• Only valid to members who received the promotional email. Members will receive a promotional email for the following weeks.
• W/C – 6th January
• W/C – 13th January
• W/C – 20th January
• W/C – 27th January
• Valid for Electronic Roulette
• Exchange £20 cash at cash desk for a £40 promotional ticket which can be used on Electronic Roulette ONLY
• Only one promotional ticket can be redeemed per week.
• Electronic Roulette - all promotional funds must be staked before cashing out.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of the Aspers management team for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling prizes.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

The Casino MK Winning Wednesdays Terms & Conditions

£30 Slots/ER play for £20

• The promotion will run from Wednesday 2nd April 2025 – Wednesday 25th June and is only open to Aspers Rewards members.
• Valid for use on all Slot and Electronics machines
• Exchange £20 cash for £30 Slots/ER play
• Slots and Electronics - all promotional funds must be staked before cashing out.
• One Winning Wednesday promotional offer per person per day.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of the Aspers management team for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling prizes.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

Fusion Buffet

• The promotion will run from Wednesday 2nd April until Wednesday 25th June and is only open to Aspers Rewards card holders (18+).
• The fusion buffet will be served in the Clary’s Bar from 6pm -8pm
• The cost of the buffet is £2 per person per plate.
• The fusion buffet is limited and subject to availability.
• Any complaints or disputes should be brought to the immediate attention of the Aspers management team for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other conditions contained in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling prizes.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

The Casino MK £10 Match Play Offer Terms & Conditions

1. Open to Aspers Rewards Slots club qualifiers only.
2. £20 playable only voucher will be issued at cash desk on receipt of £10 cash and the £10 match play voucher.
3. Only valid for named Aspers Rewards Slots club qualifier on dates specified.
4. Not available on Electronic Roulette or Live Tables.
5. Offer only available on Slots machines available.
6. Vouchers have no cash value, are non-transferable and can only be used once on the day of the promotion.
7. No photocopies accepted. All vouchers will be retained by Aspers.
8. Vouchers cannot be exchanged for any other service or used in conjunction with any other offer.
9. Management reserves the right to withdraw a voucher offer at any other time.
10. Any disputes must be raised immediately with a member of staff.
11. Vouchers can only be redeemed in the casino where the voucher was awarded. For full terms and conditions, visit aspers.co.uk.
12. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
13. The promotion is not available to employees of the Aspers UK Holdings Limited, Group or anyone associated with the Group or its employees.

The Casino MK £4 Match Day pints promotion Terms and Conditions

1. Open to any Guest at Aspers Milton Keynes
2. Offer valid for on football games shown in the casino.
3. Offer times valid 1 hour before kick-off and 1 hour after the final whistle.
4. £4 offer only includes Coors, Staropramen, Aspall & Doom Bar & 175ml House Wine
5. The offer may only apply to certain bars and areas of the casino pending dates and other events.
6. Aspers reserves the right to amend the selected drinks at any time.
7. Aspers Rewards discount cannot be used in conjunction with this offer.
8. Aspers Rewards points cannot be used in conjunction with this offer.
9. The promotional period may be extended or reduced at management discretion.
10. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers’ Management discretion.
11. Any disputes must be raised with a member of the Aspers’ Management team.
12. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
13. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the Aspers Rewards member by way of redemption of the prize.
14. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.
15. Managers decision is final.

The Casino MK Poker League Terms and Conditions

1. This promotion is only available to Aspers Rewards Members who participate in a regularly scheduled poker tournament held at The Casino MK.
2. This promotion will run from the 1st to the last day of each calendar month.
3. Customers will earn 20 points for entering a tournament.
4. Customers will also be awarded additional points for their finishing position on the final table. The awarded points are detailed below:

Finishing Position	Points
1st	100 points
2nd	90 points
3rd	80 points
4th	70 points
5th	60 points
6th	50 points
7th	40 points
8th	30 points
9th	20 points
10th	10 points

5. The prizes are detailed below:
• 1st Prize- 5 free entries into any regularly scheduled poker tournament of their choice in the following month and 2,500 Aspers Rewards points.
• 2nd Prize- 3 free entries into any regularly scheduled poker tournament of their choice in the following month and 1,500 Aspers Rewards points.
• 3rd Prize- 2 free entries into any regularly scheduled poker tournament of their choice in the following month and 1,000 Aspers Rewards points.
• 4th and 5th Prize- 1 free entry into any regularly scheduled poker tournament of their choice in the following month and 500 Aspers Rewards points.
• The Monthly Friday £10k GTD is NOT included in the free entry.
6. Re-entries, re-buys and add on’s are not included in the prize.
7. Prizes cannot be used for entry into satellite tournaments, private tournaments or special events. Players will NOT earn points on the Monthly Friday £10k GTD.
8. If a customer is suspended for any reason, they will automatically be removed from this promotion and forfeit any prizes they had won.
9. In the event of a dispute, the card room manager/ supervisor will make a decision. If a customer is unhappy with the manager/supervisor’s decision, they can follow the dispute procedure as stated on our website: www.thecasinomk.co.uk.
10. The management reserve the right to amend or discontinue this promotion at any time by displaying a notice to that effect.

The Casino MK Complimentary Meal Voucher – Clary’s Bar & Grill Terms and Conditions

1. Voucher is available between Thursday 5pm -11pm, Friday, Saturday 5pm -11:30pm & Sunday 12pm -6:30pm
2. Voucher is valid for Clary’s Bar and Grill at Casino MK
3. Offer applies to Starters, Main Course and Desserts
4. Extras and Sides are not included in the offer.
5. Casino MK is open to all those aged 18 or over; photo ID required.
6. Voucher is for a 2-course meal from the main Clary’s Bar & Grill menu for up to 2 people.
7. Voucher is subject to availability.
8. Voucher can only be used once, and Aspers will retain voucher once redeemed.
9. Vouchers have no cash value and are non-refundable.
10. Voucher cannot be used in conjunction with any other offer.
11. Vouchers must be given to a member of staff in Clary’s Bar & Grill to redeem the offer.
12. Offer is only valid for up to 2 people.
13. Casino MK reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions.
14. Not open to Casino MK employees or those associated with employees.
15. Any disputes must be raised immediately with a member of the management team.
16. Any customer who is barred or excluded will not be permitted to the promotion.
17. Management reserves the right to withdraw or amend this offer at any time.
18. The promotional period may be extended or reduced at management discretion.
19. Casino MK Management decision is final.
20. This promotion is only valid during the specific times and dates of the promotion as detailed above.
21. Customers can only redeem the offer once.
22. Voucher is only valid until 31st December 2024

The Casino MK “Weekly Slots Tournaments” Terms and Conditions

1. The Weekly Slots Tournaments are open to Aspers Rewards members only (free to join for all those aged 18 or over with photographic ID).
2. The Weekly Slots Tournaments are free to enter, no purchase necessary.
3. Guests will have a chance to play the Slot tournaments every Sunday in March 2025 at The Casino MK.

Weekly Tournament Conditions

1. Guests will be required to register from 18:00 to take part on the day of the specified tournament.
2. Registrations start 1 hour before the start of the tournament at 19:00
3. Registrations takes place at Guest Services at The Casino MK.
4. Places will be awarded on a first come first served basis and subject to availability.
5. Each round will run for 3 minutes,
6. Tournament game will vary each week.
7. Every participant will start with 7,500 points to play during the tournament. Points have no cash value.
8. Number of Slot machines available within each tournament; Milton Keynes = 10
9. The total weekly prize pool of £275 will be issued at cash desk to the winner(s)
10. Each of the weekly Tournaments has a maximum of ten rounds.
11. The winners for each weekly Tournament will be announced directly after the conclusion of the last round.
12. Cash prizes only will be awarded throughout the weekly Slots Tournaments and paid out at Cash Desk.
13. The highest number of points accumulated in each round during the tournament shall go into a final round and the top 5 highest points accumulated from the final round will win the following prizes:
• 1st Prize = £100
• 2nd Prize = £75
• 3rd Prize = £50
• 4th Prize = £25
• 5th Prize = £25

General

1. In the event of a tie breaker, a coin will be flipped to determine the winner.
2. Any disputes must be raised immediately with a member of the Management team.
3. In the event of any dispute the Managers decision will be final.
4. Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions.
5. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
6. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the winners and or their guests by way of redemption of the prize.
7. Any customer who is barred or excluded will not be permitted to take part in the competition.

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.

INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and/or the Prize if applicable.

The Casino MK - LIVE BINGO RULES OF PLAY

1. The normal range of numbers is 1 to 90
2. Main session book cost £10.00
3. Each flyer cost £1.00.
4. At the start of each game the caller will announce which book/ticket is to be played and which combination must be completed to win.
5. You must not split the book.
6. The caller will select a number by operating a random number generator and the number is deemed called immediately the caller commences speaking.
7. The number will be shown on the media screen. In the event of a discrepancy the number shown will prevail over the number called.
8. If the number called appears on the combination in play the customer should mark off that number but leave it suitably legible to be easily checked.
9. The first customer who marks off all numbers on the combination, line ,2lines or full house, should call out before the next number is called to claim the prize. You must be heard and stop the game before the next number is called. The winning card must contain the last number called.
10. It is the customers responsibility to make themselves heard by the caller.
11. Where more than 1 game is played on the same ticket, the 2nd game cannot be won until the 1st game has ended and at least 1 further number has been called.
12. A host will check the winning ticket and the caller will confirm whether the claim is valid.
13. If more than one customer claims the prize will be divided equally. If the prize is non-monetary, it will be carried forward to a separate game or subject to a play off or substituted by cash or non-monetary alternative.
14. In the event of a machinal malfunction or duplication or incorrect game tickets being issued resulting in multiple claims, all claimants will share the prize equally.
15. Once the caller has declared the game closed and cleared the screen, no further claims will be accepted.
16. Where more than one game is played on the same ticket the second game cannot be won until the first game has ended and at least one further number has been called.
17. Ticket sharing or prize sharing arrangements are not recognised or permitted.
18. In the event of an equipment malfunction which prohibits the continuation of the game in progress, all stake and remaining prize pool will be return to customers during the session.
19. All or part of the participant fee may be waived at the discretion of The Casino MK.
20. A Jackpot will operate on the last Full House every day, to win the Jackpot the player must call a valid full house on/within the maximum number of numbers permitted on that day. The maximum number of numbers in respect of the Jackpot will commence at 46 and increase by 1 each week until won.
21. The Jackpot will commence at £250 and increase by £10 each day until won or reaching the cap of £1,000.
22. In the event there is more than one winner the Full House qualifying for a Jackpot the prizemoney will be equally shared.
23. Once a Jackpot has been won it will recommence the following week starting at £250 on/within 46 numbers.
24. In the event of a dispute the decision of the management is final.

The Casino MK Sunday roast offer

1. Sunday lunch offer available from 12noon until 7pm every Sunday in MK
2. Open to all customers
3. Not to be used in conjunction with Aspers Rewards discounts
4. Menu only available on the dates and times specified