Terms, Conditions & Policies
These terms and conditions (“terms”) govern participation in the Aspers World loyalty rewards programme (“Aspers World”) and the issue and use of the Aspers World cards. Within these terms, a “Member” means a person who has agreed to the Aspers World terms and to whom an Aspers World card has been issued.
Who we are
How to contact us
The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use. If you follow a link to any of these websites, please note that these websites have their own terms and conditions and privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information or personal data to these websites.
The copyright in the contents and materials of this website is owned by the Group. As content on the website is copyrighted, any unauthorised use of any materials on the website may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the web site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group’s slavery and human trafficking statement for the financial year ending 30th June 2022.
Our Structure, business and supply chains
Aspers UK Holdings Limited (“the Group” or Aspers”) is a leading UK casino operator, The Group’s turnover in 2021/22 was in excess of £66m. During the same financial year, the Group had 700 employees and approximately 1 million customers visited our casinos.
The Group has four operating casinos:
The Group’s supply chain is comprised primarily of gaming suppliers and food and beverage, sourced principally from the UK and Europe. Further information about the Group can be found on our website at www.aspersgroup.co.uk
Our position
The Group is fully supportive of the Modern Slavery Act 2015 and is committed to the prevention of modern slavery and human trafficking in all its forms and will not tolerate or condone the abuse of human rights within any part of its business or supply chains.
Our policies in relation to modern slavery and human trafficking
The Group is committed to business integrity, high ethical and moral standards and professionalism in all its activities. ‘Doing the right thing’ forms a central part of Aspers values. In line with these values. The Group has a zero-tolerance approach to slavery and human trafficking, which extends to all business dealings and transactions in which it is involved, regardless of location or sector. The Group remains committed to strengthening its practices in this area, both within its own business and across its supply chains.
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.
Due diligence processes
The Group expects high standards from all of its contractors, suppliers and other business partners, we expect our suppliers to have appropriate anti-slavery and human trafficking policies and processes and communicate to our key suppliers that we have zero tolerance in regard to these matters. The Group expects that its suppliers will hold their own suppliers accountable to the same high standards for example.
As part of its ongoing effort to identify and mitigate risk Aspers has developed a robust supplier onboarding process. The process includes a standard procurement contract which applies contract terms used by its UK businesses to ensure Aspers’ suppliers and, in turn their suppliers, comply with all laws, regulations and codes relating to slavery and human trafficking.
The Group is committed to:
Risks and supplier adherence to Aspers’ values
In 2016 Aspers established a Modern slavery working group which is now part of the Compliance and Risk Committee, with representatives from its HR, Compliance and Finance departments. The working group undertakes an internal risk assessment exercise on an annual basis with each division and with the central procurement function to evaluate the Group’s risks and identify best practices, around the prevention of slavery and human trafficking with its supply chains or any part of its business.
Information and training about slavery and human trafficking
To ensure an understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant employees who are involved in procurement and supplier management processes. All members or our senior management team have been briefed on the subject.
The Group have a comprehensive suite of employee policies which are relevant to our attempts to ensure that there is no modern slavery in any part of our workforce. Our relevant policies include:
Board-level sign off of this statement
The Group recognises the importance of the provision of the Modern Slavery Act 2015 and the Directors aim to ensure that slavery and human trafficking have no part in the Group’s operations and supply chain. The Group has always been vigilant about employee welfare and aims to be transparent in its practices. The Board welcomes the opportunity to state its firm commitment to a zero-tolerance approach to modern slavery and human trafficking.
Signed:
Richard Noble, CEO
At Aspers UK Holdings Ltd, we are committed to protecting and respecting your privacy. We encourage you to read this Privacy Policy carefully as it contains important information regarding how your personal data will be used by us. This policy explains the basis on which personal data we collect about you will be processed by us. Where we decide the purpose, or means, for which personal data is processed, we are the 'Data Controller'. We will comply with all applicable data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (“UK GDPR”).
By engaging with our casinos, you acknowledge you have read and understood this Privacy Policy.
This policy explains the following:
We collect information about you whenever you utilise certain services, such as the Aspers Loyalty program. Information will also be collected as you interact with us, such as requesting to join our mailing lists, taking part in market research or customer satisfaction surveys or dealing with our customer services team.
To ensure that your details are up to date and to help determine any possible affordability checks, we may supplement the information we hold about you with data from companies that collate and update address and household information for a range of sources. We will only work with companies that obtain this data in compliance with data protection legislation. This data will not be used to market to you without your prior consent.
We must also comply with legal obligations to promote responsible gambling, consider our customers' financial ability to gamble and prevent our services from being used for illegal purposes. If we identify activity on your account that could present a risk or we believe you have provided false information, we may look at publicly available information about you such as social media accounts (Facebook, Instagram, Twitter etc.) property ownership details, the electoral roll, Companies House, and insolvency registers to verify the information provided to us.
Personal data | We may use your information for the following purposes, based on the following legal grounds: |
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We use the following cookies:
Personal data | Cookie IDs | Expiry | Description | Further Information |
Google Analytics | __utma | 2 years from set/update | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. | Click here for more privacy information |
Google Analytics | __utmt | 10 minutes | Used to throttle request rate. | Click here for more privacy information |
Google Analytics | __utmb | 30 mins from set/update | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. | Click here for more privacy information |
Google Analytics | __utmc | End of browser session | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. | Click here for more privacy information |
Google Analytics | __utmz | 6 months from set/update | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. | Click here for more privacy information |
Google Analytics | __utmv | 2 years from set/update | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. | Click here for more privacy information |
Google Analytics | _ga | 2 years | Used to distinguish users. | Click here for more privacy information |
Google Analytics | _gid | 24 hours | Used to distinguish users. | Click here for more privacy information |
Google Analytics | _gat | 1 minute | Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_. | Click here for more privacy information |
Third parties
Control over cookies
We keep your information confidential but may disclose it to our personnel, other companies within the Aspers Group, suppliers, or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy. We carry out checks to ensure that the companies we work with will provide the same level of safeguards to protect your data as we do, and we put contractual measures in place to reinforce those obligations.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
You have the right to be informed
You have the right to access
You have the right to rectification
You have the right to erasure
You have the right to restrict processing
You have the right to data portability
You have the right to object
If the information is being used for direct marketing
Withdrawal of consent
Complaints
The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third-party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use. If you follow a link to any of these websites, please note that these websites have their own terms and conditions and privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information or personal data to these websites.
The copyright in the contents and materials of this website is owned by the Group. As content on the website is copyrighted, any unauthorised use of any materials on the website may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices.
The materials contained in this web site are for general information only and do not constitute advice on any matter. We accept no responsibility for any loss caused by reliance on any statement contained in this web site. Links to other sites from these pages are for information only and we accept no responsibility for any material contained within those sites.
Due to the nature of the electronic communication process, we cannot, nor do we, guarantee or warrant, that access to our website (or any part of it) will be uninterrupted, or without delay and we accept no liability in this respect. Furthermore, whilst we make all reasonable attempts to exclude viruses from this website, we cannot ensure that it will be free of viruses and we cannot and do not accept any liability in this respect. You are therefore recommended to take all appropriate safeguards before downloading or accessing information from this website.
This disclaimer and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.
Use of site: Users must be over 18 years old and comply with English law.
This site contains information, content, features, products and services which are suitable only for persons over 18. Therefore this website, and any part of it, is only available to those who are over 18 years of age. This site operates in accordance with and complies with all elements of English law, including data protection. By continuing to the next page or visiting, using, viewing the whole or any part of it or having any involvement whatsoever with this website you are confirming that you are over 18 and will not misuse the website in any way and continue to use this site in accordance with and compliance with all elements of English law. If you are under 18 years of age or do not agree to be bound or abide by this notice then you are not authorised to or visit, use, view the whole or any part of it or have any involvement whatsoever with this website and must leave the website immediately. We reserve the right to take action against those who do not.
We use Wi-Fi connection data for security, compliance and to improve the customer experience in our casinos. We are collecting the location of devices on our network, identifying them by a pseudonymised version of their MAC (Media Access Control) address.
We will not collect data on browsing activity, cookies, phone numbers or how the Wi-Fi service is used.
You can opt-out by turning off Wi-Fi on your device, turning your device off or putting your device into airplane mode while at our casinos.
All data collected is automatically depersonalised, using a one-way pseudonymisation process to ensure Aspers is unable to identify any individual. This happens immediately after the data is first collected.
Pseudonymisation is the process of distinguishing individuals in a dataset by using a unique identifier that does not reveal their 'real world' identity. This is a way of protecting people's privacy in accordance with the Information Commissioner's Anonymisation Code of Practice
When a device such as a smartphone or tablet has Wi-Fi enabled, the device will continually search for a Wi-Fi network to connect to. We will record the identifying number specific to that device known as a MAC address.
These Rules detail the terms under which Betting Terminal bets are accepted at Aspers (Milton Keynes) Limited. It is your responsibility to ensure that you are familiar with these Rules as we cannot guarantee that our staff will draw them to your attention. By making abet, you accept these Rules apply to the particular sport or event on which you are placing your bet (including any applicable daily payout limits).
You must exercise your own judgment in choosing to place a bet. You acknowledge that, in placing your bet you are not relying on any statement of any employee of Aspers relating to the subject matter of a Bet.
Bets can only be placed on the outcome of a future event. If Aspers mistakenly accept a bet for an event that has already occurred or if there is a clear indication of the likely outcome, then the bet will be void and your stake returned.
The customer must be 18 years or older.
Changes to the odds do not have any bearing upon bets that have already been placed and confirmed.
The maximum payout on any bet or bets involving one or more of the same selections are shown below. These maximum payout amounts will apply even if, by taking a price, the level of potential winnings exceeds these amounts.
Where selections are taken from different categories listed below and are combined in multiple or accumulative bets, the lowest maximum payout limit will apply.
Where a range of accumulators or other multiple bets are placed including a common selections) the maximum payout will apply to all those bets including that selection, even if the bets are placed over a number of days.
Any group of customers who have placed the same combination of selections and we believe have been acting as a syndicate will be treated as one customer for the purpose of the limits below.
A similar rule applies to the place part of a bet where, as a result of a dead heat, more than the required number of selections are placed.
An unplayed or postponed match will be treated as a non-runner for settling purposes unless it is played within the next 24 hours (local time of betting event) in which case the bet will stand. This also refers to games that started but where abandoned before the competition of 90 minutes play.
Should a team be disqualified or banned from the league prior to the season, then all bets on this team will be made void. Should this happen after the first game of the league was played, the bets on this team will be settled as lost.
if a player has not entered the field of play before the first goal has been scored, then this player is deemed a "non- runner" for the bet "Which player will score the first goal of the match", all bets on this player are void. If the "Own Goal" is scored by a player who is an option to bet on as the "First/Last Player to Score", the "Own goal" does not count for this player. This means that all bets on specific players to be the first/last to score are "lost".
Further popular bets, which are offered for football events:
Abandoned or postponed matches are void unless rearranged and played within 24 hours (local time at the venue of the event) except for those bets that have already been determined at the time of abandonment or postponement. Unless otherwise specified, for all other bets the event must be played for a total of at least 55 minutes. If a money line, total or handicap bet ends in a draw and no odds have been offered for this option, all bets will be void, the stake will be paid back (odds: 1.00).
The score at the end of play, including overtime if played, will be taken as the final result, with the exception of Quarter and First Half lines as these do not include overtime.
If a team is designated to play at home and the game is moved to a venue outside of the state where they reside, bets will be made void. All results as per the official governing bodies - the official Game Book provided at www.nfl.com, at www.ncaa.org, at www.nfleurope.com, at www.cfl.ca and at www.arenafootball.com.
For settlement purposes, the podium position or medal ceremony will count as the official result.
In the event of a postponed fight, all bets will stand for 30 days. In every fight, a price is quoted for the drawn fight. In the event of a drawn fight, all bets on either boxer to win will be losers.
The decision given by the referee at the end of a match will stand for settlement purposes. Any subsequent changes will not be taken into consideration.
The result at the end of the contest is final. This includes any recounts of the judges' scorecards. Any subsequent changes made by governing bodies do not count for betting purposes. If a boxer fails to start a round then the previous completed round is considered the last round of the fight. Should there be a withdrawal, the fight being declared a "No Contest" or a substitution of one of the boxers concerned, bets will be void.
If the fight does not take place for any reason and is started again within 3 full days after the original start date, then all bets count for the rescheduled fight. If the fight is NOT started within 3 full days after the original start date then all bets will be void. If a fight takes place in a country different from the original country then all bets will be void. If a fight takes place on a different venue but in the same country then all bets are valid.
Correct score bets will be void if the stipulated number of matches are not played.
Abandoned or postponed matches are void unless rearranged and played by the end of the second following day (local time at the venue of the event) except for those bets that have already been determined at the time of abandonment or postponement. If the match does not take place within 48 hours, your bet will be void.
If a match is officially declared with 'no result, all bets on that match will be void. If a match is affected by external actors (such as bad weather), we will settle your bet based on the official competition rule (this includes matches affected by a mathematical calculation such as the Duckworth-Lewis method (DL) or the Jayadevan system (VJD)). If a match ends in a draw or through bowl-off the match betting market will be settled as void.
The winner of the race or stage will be settled on the result of the podium presentation. If there is no podium presentation, bets will be settled on the result immediately declared by the official governing body, irrespective of any subsequent enquiry.
In the event of a match starting but not being completed, the player progressing to the next round or being awarded he victory will be deemed the winner for settlement purposes. In the event of a league match starting but not being completed bets will be settled based on the official competition rules.
Throughout the motorsport rules, any reference to drivers should be deemed to include riders, and references to cars should include bikes.
A baseball game is cancelled and the stakes refunded if the game has not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned all bets on the game will be void, the stake will be paid back (odds: 1.00).
A basketball game is cancelled and the stakes refunded if the game is not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned the results are regarded to be official if less than 5minutes are left at the time of abandonment. That means:
Otherwise all bets will be void, the stake will be paid back (odds: 1.00).
These rules cover winter sports such as cross country skiing, alpine skiing, ski jumping and biathlon. Podium positions will count as official results, regardless of any subsequent disqualifications. If there is no podium ceremony, settlement will be determined in accordance with the official result declared by the governing body at the end of the event.
An Ice hockey game is cancelled and the stakes refunded if the game is not begun within 24 hours (local time of
betting event) of the original scheduling. If the game has started and was abandoned the results are regarded to be
official if less than 5 minutes are left at the time of abandonment. That means:
Otherwise all bets will be void, the stake will be paid back (odds: 1.00).
Overtime (including any subsequent shootout), doesn't count unless stated otherwise. In the event of a shootout, the winning team are credited with one goal and this counts for all markets where applicable (e.g. 2-Way markets are settled on the score at the end of regulation time, unless specifically stated otherwise.)
If a moneyline, total or handicap bet ends in a draw and no odds have been offered for this option, all bets will be void, the stake will be paid back (odds: 1.00).
Any dispute should be raised with a member of the management team immediately. Should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to Independent Betting Adjudication Service (IBAS). IBAS are tasked with reviewing any complaints or disputes relating to betting that cannot be settled internally.
The process for settlement of any betting dispute is as follows:
Should all internal avenues have been exhausted and you are still not satisfied with the decision regarding your betting complaint or dispute, you may refer the matter in writing to Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS
The Prize – How it works
General
DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.
INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and/or the Prize if applicable.
DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.
INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that
we may film, record or photograph you in connection with the competition and/or the Prize if applicable.
General
DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.
INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that
we may film, record or photograph you in connection with the competition and/or the Prize if applicable.
General Terms
DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.
INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that
we may film, record or photograph you in connection with the competition and/or the Prize if applicable.
Finishing Position | Points |
1st | 100 points |
2nd | 90 points |
3rd | 80 points |
4th | 70 points |
5th | 60 points |
6th | 50 points |
7th | 40 points |
8th | 30 points |
9th | 20 points |
10th | 10 points |
Membership free to those aged 18 or over.
Photo ID required if you look under 25 and to join Aspers World. Click here for our terms, conditions & policies. Please play responsibly
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